Avinash Khadse Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

Primarily focusing on the Sapience Product Support, Manage Customer Centre, Ticketing Queue, Build Knowledge Base, Product Trainings, and Regularly Produce the support KPI’s. Lead Department Scrum, Set the Priorates to address the Customers’ need. Continuous Improvement

Pune Area, India

Responsible for the smooth running of applications on-premises and off-premises, which includes diagnosing technical faults with the application or systems configurationProduct deployment, Providing L2 & L3 Customer Support across the Geography, and managing the escalation.

Pune

Detail-oriented customer service representative. Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client relationships.

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

 Provide email, voice and onsite technical support to customers. Resolve escalated incidents in SLA driven environment.  Provide administrative support for Sapience application that has a Database running on MS SQL Server. Manage health of MS SQL servers including backup, restore & monitoring activities. Troubleshooting and re-scheduling failed backup jobs. Proactive monitoring of system events, performance and capacity tuning of the application. Plan, deploy & Monitor distribution of updates, hotfixes and service packs. Maintain backup sets of infrastructure systems for quick and accurate data restore operations.  Management of periodic schedule to restore backed-up data for testing Windows Active Directory management.  IP address conservation and management using DHCP. Configuration and management of windows server based VPN server connectivity for remote users Administration and management of Mail domain & DNS hosted on Google.com. Maintaining and managing LAN and Wireless network. Responsible for providing the assistance in the installation, troubleshooting of hardware, software, system and network issues. Experience in capacity planning and deployment of VMware ESX 3i Servers for optimized resource utilization. Migration of VMware Server 1.0 to VMware 2.0. Managing and maintaining SVN and Bugzilla server. Management and maintenance of hardware and software inventory

Pune, Maharashtra, India

Deployed as an onsite at Harman (erstwhile Symphony Services Pvt. Ltd.) and the responsibilities included:Key Achievements:Responsible for Inter-Location migration of more than 100 Servers and 700 workstations. Planning and Setup of Structured cabled LAN and Server Labs at New Location. Was awarded Symphony Hall of Fame award for Outstanding Performance in recognition of this activityAreas of responsibility included: Working in a 9/6 SLA driven environment for daily operations. Working with Symphony’s in-house ticketing system. Installation, maintenance and configuration of Dell Power edge 1950, 2950, 2850, HP, Assembled Servers. Installation and configuration of Active Directory, DNS and DHCP. Windows 2003 based Active Directory management. IP address conservation and management using DHCP. Management and implementation with print server. Installation , configuration and maintenance of VMware server(Esxi, workstations etc) Backup and restore Virtual Machine’s  Management of Symantec Ghost Server and deployment of OS through it. LAN Administration and VLAN implementation and management for higher network security. Management and troubleshooting network problems. Structured cabling and management of 1500+ users’ LAN Currently providing support to 1500 and more systems for daily basis problems. Maintaining a high response SLA for virus outbreak containment. Linux installation and basic troubleshooting. Familiar with ISO 27K and 20K Audit processes. Experience with multiple ISO audits. Desk-side support and troubleshooting. In-house asset management. Managing team members. Arranging weakly team meetings for daily problem and troubleshooting for better service and solution.  Arranging client meeting whenever required for implementing new tasks. Managing and updating IT stock assets on daily basis. Co-ordination & follow-up with Vendor for hardware issues. Arranging Preventive maintenance camp for Desktop & Laptops.

Pune, Maharashtra, India

Deployed as an onsite at HSBC Software Development (India) Private Limited. and the responsibilities included: Managing a team of 9 persons distributed among 4 wings. Arranging weakly team meetings for daily problem and troubleshooting for better service and solution.  Arranging client meeting whenever required for implementing new tasks. Managing and updating IT stock assets on daily basis. Co-ordination & follow-up with Vendor for hardware issues. Arranging Preventive maintenance camp for Desktop & Laptops. Working in a 9/6 SLA driven environment for daily operations. Working with HSBC’s Global Service Desk ticketing system. Presently giving L1/L2 to 5500+ Desktops systems with team.

Pune, Maharashtra, India

Deployed as an onsite engineer at Harman (erstwhile Symphony Services Pvt. Ltd.) and the responsibilities included: Working in a 9/6 SLA driven environment for daily operations. Working with Symphony’s in-house ticketing system. Presently giving technical support to 800+ Desktops systems. Maintaining a high response SLA for virus outbreak containment. Management and implementation with print server. Management and troubleshooting network problems. Linux installation and basic troubleshooting. Installation of Active Directory and DNS, DHCP, Exchange server. Installation and configuration of VMware server(Esxi, Esx, VMware client, etc) Familiar with ISO 27K and 20K Audit processes. Experience with multiple ISO audits. Desk-side support and troubleshooting. In-house asset management.

Pune, Maharashtra, India

 System Integration and OS environment customization Design and implementation of LAN Vendor co-ordination and management

Pune, Maharashtra, India

 System assembling and maintenance. Support for Microsoft OS (2k, 2k3, XP) Technologies in troubleshooting Interaction with customers to resolve & evaluate their technical queries related PC and Printer. Troubleshooting of Computers, Printers & Related services.