Avinash Khadse Email & Phone Number

Pune, MH, IN

Pune, Maharashtra, India

Pune, Maharashtra, India

Primarily focusing on the Sapience Product Support, Manage Customer Centre, Ticketing Queue, Build Knowledge Base, Product Trainings, and Regularly Produce the support KPI’s. Lead Department Scrum, Set the Priorates to address the Customers’ need. Continuous Improvement

Pune Area, India

Responsible for the smooth running of applications on-premises and off-premises, which includes diagnosing technical faults with the application or systems configurationProduct deployment, Providing L2 & L3 Customer Support across the Geography, and managing the escalation.

Pune

Detail-oriented customer service representative. Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client.

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

 Provide email, voice and onsite technical support to customers. Resolve escalated incidents in SLA driven environment.  Provide administrative support for Sapience application that has a Database running on MS SQL Server. Manage health of MS SQL servers including backup, restore & monitoring activities. Troubleshooting and re-scheduling failed backup.

Pune, Maharashtra, India

Deployed as an onsite at Harman (erstwhile Symphony Services Pvt. Ltd.) and the responsibilities included:Key Achievements:Responsible for Inter-Location migration of more than 100 Servers and 700 workstations. Planning and Setup of Structured cabled LAN and Server Labs at New Location. Was awarded Symphony Hall of Fame award for Outstanding Performance in.

Pune, Maharashtra, India

Deployed as an onsite at HSBC Software Development (India) Private Limited. and the responsibilities included: Managing a team of 9 persons distributed among 4 wings. Arranging weakly team meetings for daily problem and troubleshooting for better service and solution.  Arranging client meeting whenever required for implementing new tasks. Managing and.

Pune, Maharashtra, India

Deployed as an onsite engineer at Harman (erstwhile Symphony Services Pvt. Ltd.) and the responsibilities included: Working in a 9/6 SLA driven environment for daily operations. Working with Symphony’s in-house ticketing system. Presently giving technical support to 800+ Desktops systems. Maintaining a high response SLA for virus outbreak containment..

Pune, Maharashtra, India

 System Integration and OS environment customization Design and implementation of LAN Vendor co-ordination and management

Pune, Maharashtra, India

 System assembling and maintenance. Support for Microsoft OS (2k, 2k3, XP) Technologies in troubleshooting Interaction with customers to resolve & evaluate their technical queries related PC and Printer. Troubleshooting of Computers, Printers & Related services.