• Responsibility for targeting, Overall performance of Production of Coordinator.• Motivated self-starter with analytical and customer-focused mindset.• Accountable for ensuring SLA compliance through continuous monitoring of service levels and proactive correction of processes in case of non-compliance.• Actively participate in Weekly/Monthly review calls with the client to discuss actions and progress update.• Accountable to drive Major incidents and restore the services within the agreed SLA.• Dealt with end-user’s tickets following predefined KPIs and SLA.• SLA/KPI Management, Service improvement, and CSAT.• Resource Management – Onboarding / Offboarding, Up-skill, Cross-skill, Training, Performance review, and Team motivation.• Responsibility for targeting, Overall performance of Vendor.• Monitor and ensure that Managed Services program are available as per contract terms.• Supervise the implementation of Techno-commercial aspects and best practices in project management and audit.• Regularly Monitor Project plans and review reports, as well as reviews them with service providers/seniors and with ground team.• Support in IT service Business Development and building relationships with Customers and Partners.• Follow the Standard Operating Process (SOP) for Developing New Projects.• Coordinating with IT/ ERP Team and accounts department for monitoring Day to Day operations.• Developing and maintaining the programme management plan, integrated master schedule, and weekly and monthly reporting.• Resolving cross-functional issues at project level.• Managing project scope and change control and escalating issues where necessary.• Working from the office as well visiting Sites for supervision and monitoring.• Submission of Daily activity report and daily productivity report.• Reviewing the existing process and suggesting necessary changes.

Vendor Management-Branch Operations-Reverse Logistics-Process Setup Management-Warehouse Management-Budgeting-Procurement-Project Management, After Market Service Support, Supply Chain Management-Inventory Management and Material Planning-Relationship Management -Team Management-Customer service Management-Cost Management

Administration – Facilities Management–Vendor Management-Branch Operations-Reverse Logistics-Process Setup Management-Warehouse Management-Budgeting-Procurement-Project Management, After Market Service Support, Supply Chain Management-Inventory Management and Material Planning

• To maintain all SAP Transaction for asset management from goods receipt to retire.• Processing's of Vendor Payment (including CHA & F/F) and keeping of complete track of Payments.• Weekly, Monthly, Quarterly MIS preparation• Manage stock control: the self-assured receipt, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording and data entry into system.• Planning for inventory based on consumption.• Responsible for Daily transaction of stores (Includes tracking of material/gate pass/inward/outward forms).• Filling of Challans /Invoices and other imp. Doc.• Tracking of Import shipment, Co-ordination with the Freight Forwarder.• Follow-up with the supplier and make sure that the materials will be handover to Freight Forwarder on time.

 Assets Management and Procurement• To maintain all SAP Transaction for asset management from goods receipt to retire.• Processing's of Vendor Payment (including CHA & F/F) and keeping of complete track of Payments.• Weekly, Monthly, Quarterly MIS preparation• Manage stock control: the self-assured receipt, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording and data entry into system.• Planning for inventory based on consumption.• Responsible for daily transaction of stores (Includes tracking of material/gate pass/inward/outward forms).• Filling of Challans /Invoices and other imp. Doc.• Tracking of Import shipment, Co-ordination with the Freight Forwarder.• Follow-up with the supplier and make sure that the materials will be handover to Freight Forwarder on time.• Coordination with CHA for all documentation related to Customs like P.C, CT-3.• Preparation of applications for approvals for imports & local shipments/IUT/Re-Exports/De-bonding etc.• Raising the Purchase Order on the request, after Process head approval & BFM approval.• Coordination with Vendor for timely Delivery of material after Delivery of the Purchase Order.• Allocation of Material after receiving the same from Commercial.• Processing the Bill after receiving the Material.• Responsible for regular purchase of Network Equipment as Required by the Customer.• Keeping Track of all PO’s with Invoice.• Keeping Track of all the Payment made against the PO and Invoice.• Coordination with Finance Team for Reconciliation of items Purchased on each PO.• Responsible for making provision of monthly vendor meet.• Coordination with Vendors for the Replacement, Repairs and Return of Faulty Material.• To calculate capacity for department and manage production plan schedule as per their capacity.for a

• Allocation of the asset as per the request from process\ department after getting the necessary approval from process head and BFM.• Inventory Control of near about 5000 Desktop, 800 Laptops,150 network printers,50 Scanners, 150 servers, 1200 voice equipments, 7000 Headsets and other Inventory related Peripherals.• Allocation of Blackberry’s to senior users (AVP, VP, GM etc) and keeping the track of same.• Allocation of Data Cards to users all over India and keeping track of the same.• Planning for inventory based on consumption.• Responsible for daily transaction of stores (Includes tracking of material/gate pass/inward/outward forms).• Filling of Challans /Invoices and other imp. Doc.• Responsible for replacement of Stores. Physical verification of asset in store.• Raising the Purchase Order on the request, after Process head approval & BFM approval.• Coordination with Vendor for timely delivery of material after Delivery of the Purchase Order.• Receiving IT material from Commercial once the vendor delivers the same at site.• Allocation of material after receiving the same from Commercial.• Processing the Bill after receiving the Material.• Keeping Track of all PO’s with Invoice.• Keeping Track of all the Payment made against the PO and Invoice.• Keeping Tracks of TDS Deduction against Payment.• Coordination with Finance Team for Reconciliation of items Purchased on each PO.• Responsible for making provision of monthly vendor meet.• • Also coordinating with other sites of WSM related, to transactions of IT peripherals• Keeping track of warranty\AMC status of all the IT material and coordinating with Sr. Manager for the warranty\AMC renewal.• Keeping Tracking of Security Breach/Security Incidence Form • Responsible for Co-ordination with Security/Infra (Dept.)/Technology (Dept.) for necessary action on the Theft Incidence Form.• Making Monthly and Weekly Report for all the Daily Transaction of Store with the Ticket No.

• Stock, Responsible to manage day to day operations, Vendor Co-ordination, Responsible to produce daily report and office correspondence.• Inventory (Desktop, Laptop, Networking Equipments, Server)• Store maintenance, Reports to the Purchase Manager about the Stock.• Documentation, prepare the stock book and update to the computer.• Receiving, Vetting and servicing of deliveries of any incoming materials, both STPI and Non- STPI deliveries.• License Management (Software Inventory)• Maintaining data in CMDB & e-AMT.• Updating Inventory of around 6000 desktops and 300 Laptops on a global tool Peregrine asset center.• Keeping records of user’s undertaking Form.• Call logging with the vendors for Faulty Equipments with their respective vendors.• Follow up with Finance Department for the Payment of the Vendors.• Periodically Compilation of Report of transaction of Store.• Making overall vendor reports (Includes calculation of time spent by each vendor in terms of service),• Vendor Management/Coordination.• Coordination for new requirements• Client Coordination• Active role in Purchase & procurement.

Manages the Subscribers Database• Maintain Cash Book, Ledger & Trial balance.• Finalisation of Accounts and Bank Reconciliation Statement with Chartered Accountant• Dealing with Sales Tax, TDS and Income Tax • Generating the MIS Report for the Fabrics• Feedback from the Buyers• Manages the Response From the Buyers• Co-ordinate with the advertisers (clients), Suppliers, Fabricators and Dyers• Handling the queries related to our magazine