Managing the web application which issues the personal motor policy for B2B, B2C and aggregator channel.* Collaborated with offshore, onsite resource & client to provide solutions for all deliverable* Integrated complex queries, cursor and procedure in SQL to meet business requirement* Managed and performed data ETL process for Oman, KSA and Dubai based insurance client* Extracted data from various sources like advent net and Rate & Rule engine and Ingested the same using excel with minimal data quality check & Transformed & Validated data using SQL* Prepared intuitive dashboards using Power BI & Excel & presented it to client* Acknowledged L1, L2, L3, L4 tickets as per protocol and make sure every ticket meets SLA* Successfully implemented various rate & rules (>40) for corresponding vehicles’ Make and Model in Rate and Rule engine to cater to optimized business model* Rendered required support to customer resulting in increase in renewals of Policy by 20%* Configured multiple schemes (>100) and tariffs for new brokers & agents for business growth* Successfully automated functionalities for application thereby increasing efficiency by 30%* Worked extensively for all regions which increased sale by 10% during peak season* Conducted code review and unit testing for support related configurations and new changes