Avinash Kumar Jha

Avinash Kumar Jha Email and Phone Number

Associate Manager (Client Onboarding and Key Account Management) @ FinZ
Ghaziabad, UP, IN
Avinash Kumar Jha's Location
Ghaziabad, Uttar Pradesh, India, India
About Avinash Kumar Jha

As an Executive Customer Service professional at iEnergizer, I leverage my BCA degree from MATS University and expertise in Computer Studies to deliver outstanding customer relationship management (CRM) and elevate customer experiences. With over 2.5 years of experience at iEnergizer and CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, I excel in customer satisfaction, problem-solving, and effective communication. Proficient in MS Excel and Power BI, I analyze data to derive actionable insights, enhancing decision-making. Additionally, I have a strong background in account investigation for verifying account ownership, ensuring security and trust. Committed to exceeding client expectations through innovative CRM strategies, I am dedicated to continuous learning and contributing to team success.

Avinash Kumar Jha's Current Company Details
FinZ

Finz

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Associate Manager (Client Onboarding and Key Account Management)
Ghaziabad, UP, IN
Avinash Kumar Jha Work Experience Details
  • Finz
    Associate Manager (Client Onboarding And Key Account Management)
    Finz
    Ghaziabad, Up, In
  • Pw (Physicswallah)
    Associate Manager
    Pw (Physicswallah) Nov 2024 - Present
    View
  • Ienergizer
    Senior Associate
    Ienergizer Mar 2023 - Nov 2024
    Noida, Uttar Pradesh, India
    Started in the Account Ownership queue, managing high-priority accounts and resolving complex customer issues.Transitioned to specialist queues, gaining expertise in billing, technical support, account restores, and compliance with privacy laws (COPPA, GDPR, CCPA, etc.).Effectively handled high-priority queues, ensuring timely and accurate resolutions while upholding privacy standards.Recognized for adaptability and a strong understanding of customer support best practices in sensitive, high-stakes cases.
    View
  • Concentrix Daksh Services India Private Limited
    Associate
    Concentrix Daksh Services India Private Limited Aug 2022 - Jan 2023
    Noida, Uttar Pradesh, India
    Resolved customer queries and issues efficiently through real-time chat support, maintaining high levels of customer satisfaction.Managed multiple chat sessions simultaneously, ensuring prompt and accurate responses.Handled escalations and provided effective solutions to complex customer concerns.Collaborated with cross-functional teams to improve service quality and streamline processes.Consistently met or exceeded key performance metrics, including response time and customer satisfaction scores.
    View
  • Policybazaar.Com
    Sales Associate
    Policybazaar.Com May 2021 - Feb 2022
    Gurugram, Haryana, India
    Advised clients on term insurance options, tailoring solutions to meet their financial needs and goals.Managed high-volume calls to convert leads and achieved a consistent sales target. Built strong client relationships through personalized service, effectively handling objections and concerns.Collaborated with cross-functional teams to ensure smooth onboarding and post-sales support for clients.Recognized for exceeding monthly targets and contributing to team success in high-performance sales environments.
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  • Eminence Aviation
    Academic Counselor
    Eminence Aviation Aug 2015 - May 2021
    Janakpuri
    Guided students in selecting courses aligned with their academic and career goals.Provided one-on-one consultations and assisted with application and scholarship processes.Organized informational sessions and managed records for smooth follow-ups.Exceeded monthly enrollment targets with a consistent conversion rate of 18% and above.Improved student satisfaction through proactive feedback and personalized support.

Avinash Kumar Jha Education Details

Frequently Asked Questions about Avinash Kumar Jha

What company does Avinash Kumar Jha work for?

Avinash Kumar Jha works for Finz

What is Avinash Kumar Jha's role at the current company?

Avinash Kumar Jha's current role is Associate Manager (Client Onboarding and Key Account Management).

What schools did Avinash Kumar Jha attend?

Avinash Kumar Jha attended Uttaranchal University, Mats University, Raipur, Kendriya Vidyalaya No. 1 Armapur Kanpur.

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