Experienced individual with 8.6 years of experience in Insurance Domain & Sales Data Analysis and Production support activity.• Handling and driving a team of 25 members and involved in various people management tasks.• Managing client interactions, dealing with end-to-end support for Insurance domain, technical analysis, enhancement, implementation and maintenance of software products. • Appointed as Point of Contact for Major LOBs and analysed their business, usage of product, smooth handover of release, identified business critical issues to meet client expectations.• Expertise in performing maintenance, backups and system upgrades including service packs, patches, hot fixes, security configuration and deploying the packages to UAT/Production to upgrade applications and resolving issues raised by clients• Good Hands-on experience in Management of Active Directory.• Handling MIM for critical issues, initiating & handling Bridge calls with clients.• Handling and Routing tickets using JIRA and SNOW ticketing tools, monitoring tools like Datadog, WUG, Commvault etc.• Experience in MDM where Software used Salesforce.com, Matrix, CRM Fusion, DNB Integration & UCM• Ability to influence future business decision making and being able to effectively juggle multiple priorities.• Reviewing accounts and communicating key information and analysis to senior management. As a true all-rounder, I
have extensive experience in preparing report for the projects and driving the team efficiently.
Listed skills include Sql, Sfdc, Mysql, C#, and 23 others.
