MBA with 13+ years of experience in various fields across Project management domain including customer service, quality and project delivery.• Working as Face of Business under portfolio projects for complete order to cash (O2C) delivery cycle of Project starting from developing project charter till Closure. • Managing the Governance report for performance and failure of the transition and transformational changes for the complete program.• Working on resource management activities wherein performing Complete workforce management including DPM and technical resources for the project/program.• Reporting & managing effective utilization and Optimization via resource booking sheet.• Weekly Rota management for the resource allocated to the project and allocation for project changes among the resources.• Managing the delivery schedule and subsequent change management for the required milestones for the program/Project and procurement of 3rd party resourcing.• Weekly Reporting for complete OTD and delivery plan Vs Actuals across the group. • Managing business continuity Plan (BCP) for wider teams and ensuring preparedness by running quarterly BCP drives and leading them and ensuring proper communication and awareness among employees.• Deliver trainings on various operational processes and tools, to be used for project and circulate any internal communication regarding the same.
British Telecommunications Public Limited Company
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Project ManagerBritish Telecommunications Public Limited Company Jul 2021 - PresentGurgaon, India
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Project LeaderBritish Telecommunications Jul 2018 - Jul 2021GurugramDelivery of IT Infrastructure/Telecom projects for Lloyds Banking Group along with managing Project Co-ordinators working along.
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Project CoordinatorBt Global Services Nov 2013 - Jul 2018GurugramManaging Telecom(Voice-HCS Technology) Project Deliveries for Lloyds Banking Group. -
Technical Sales RepresentativeIyogi Sep 2012 - Nov 2013GurugramMade Outbound calls to US Customers to get them subscribed our technical support packages. -
Customer Service RepresentativeHcl Technologies Limited Bpo Services Aug 2008 - Aug 2012Noida Area, IndiaAttended inbound calls from UK customers to solve their billing queries.
Avinash Kumar Upadhyay Skills
Avinash Kumar Upadhyay Education Details
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Business/Commerce, General -
MeerutBachelor'S Degree -
MeerutBachelor Of Commerce (B.Com.)
Frequently Asked Questions about Avinash Kumar Upadhyay
What company does Avinash Kumar Upadhyay work for?
Avinash Kumar Upadhyay works for British Telecommunications Public Limited Company
What is Avinash Kumar Upadhyay's role at the current company?
Avinash Kumar Upadhyay's current role is Project Manager, 14+ Yrs Exp, Certified Scrum Master, Prince2 Agile, PGDBA, M.Com.
What schools did Avinash Kumar Upadhyay attend?
Avinash Kumar Upadhyay attended Symbiosis Institute Of Business Management, Pune, Meerut, Meerut.
What skills is Avinash Kumar Upadhyay known for?
Avinash Kumar Upadhyay has skills like Telecommunications, Troubleshooting, Customer Service, Microsoft Office, Team Leadership, Leadership, Project Management, Organizing And Planning, Critical Thinking, People Management, Conflict Management.
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