• Recipient of Values-Inspired Performance (VIP) Award for Q3, 2018 for Demonstrating excellent service delivery & winning together• Working for 401K Retirement ‘Money Out’ process.• Approving & processing of valid documents and distributing funds to the participant’s account from their 401k account.• Supporting full time QC team and managing the Que.• Awardee for Values-Inspired Performance (VIP) Award for Q4, 2019 for Providing excellent customer service & outstanding commitment• As an SME, efficiently handled Process responsibilities such as Email, Queue & Service Request management which involved addressing emails in timely manner, assigning of daily processing volume and monitoring aged/pending items to avoid delays along with SR’s being handled on priority• Helped activities related to EOD reporting to On-shore managers, Team sign off activities and had a long-brief stint with generating various reports for the team and managers on timely-basis • Was actively involved in the Quality checks of the processing transactions• Managing the team by allocation of work, holding team meetings in the absence of Team Leader