• Assisted Manager with tasks including ordering stock from the warehouse, training new staff, merchandising new season stock and working out weekly rosters.• Assisted with window displays for special promotions.• Achieved record sale of £5000 in a day. • Consistently over achieved daily sales target and hence was promoted to Senior Sales in 3 months’ time.• Evaluated the current market trends and management reports for the best-selling products.

• Responsible for total setup of collection processes.• Managed & controlled Delinquent Home Loan accounts and Loan against Property in the area of Mumbai, Thane and Navi Mumbai.• Responsible for Litigation related matters for Retails Asset portfolio & using necessary legal machinery for effective results.• Played a major role in cost saving drive & delinquency control by managing the in-house tele- calling unit for early collections on delinquent accounts before the allocation to a Bucket agency.• Responsible for Department Audit, Agency Audit, Back-end operations & documentations.• Set targets for the Agency Managers and Agencies based on the targets set by the management.• Regular feedback and review of the performances of Agency Managers to ensure better collection & resolution.• Prepared, monitored & maintained MIS Reports to analyse the delinquency trend & Collections records.• Resolved High POS & NRI customer’s cases personally thereby reducing the provision of loss in Bank’s Books of Account.• Completely responsible for Audit Compliance, Receipts reconciliation & Process Compliance laid down by bank for collection Agencies.• Involvement & Interaction with Risk Containment Unit to detect and prevent fraudulent transactions. • Prepared product wise Branch MIS Reports for higher management and periodic review on volumes of loans for products to make strategic decisions.• Addressed Customer issues on matters like Foreclosure of loans, Issuing NOC on secured products, External and Internal Balance transfer cases.• Recommended different strategies in business developments and investment expansion.• Fiscal management – planned, organized and managed monetary functions including financial reporting, budgeting, contracts, purchasing, payroll processing, and property management.