A dynamic professional with 16 years of experience in association with several service sectors at various levels. Majorly in Banking and Financial Service Industries (BFSI). I'm a strategic planner with expertise in conducting critical evaluation of internal control system, internal process/policies and procedures for any potential improvement. Proficient in managing & leading teams for running successful process operations & experience of developing product, service standards for business excellence by handling overall functioning of process & implementing process for better productivity and efficiency.