Avinash Mohan-Ram Email & Phone Number

Mahwah, Nj

First line escalation point for serious incidents or technical issues.Execution of MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers.Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc).Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.Carry out QA in Data Center Halls and access centers.Record details of all hardware deliveries received from S&R.Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc) and report appropriately

Brooklyn, Ny

As PC Analyst, contributed to the strategic objectives of the IT Division by installing and supporting operating systems across the Brooklyn Campus facility (to include all software and hardware) Responsible for analyzing and resolving desktops, RF Guns, printers, peripherals, hardware and software problems including network connectivity issues utilizing all available resources

Greater New York City Area

Provide daily PBX/IPT/Network operational support and administration including MACs, troubleshooting, circuits, routing, backups, and monitoring.Provide daily voicemail operational support, administration, and requests.Setup network switches, hubs, and polycoms for training and conferencesMonitor CA queues: troubleshoot and complete or assign tickets as required.Patch and assist with connectivity for servers, routers etcOn-site end user support.Escalate, manage, and drive resolution for all incidents and problems to meet SLAs.

Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. Provide technical interface to customers for the coordination of hardware and/or software support and delivery of operational services as required by the customer.Perform activities such as discontinuance and relocation of IBM and non-IBM systems and products. Accountable to ensure a high level of customer satisfaction with Service delivery, technical support and operational services for the customer account(s). Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site.

Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems. Procured, received, documented and tracked inventory of all computer equipment and software licenses. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. Resolved Windows and Internet Explorer issues on desktop and laptop.

Configured and installed Hewlett-Packard Printing equipment for 15 new Photo Centers located in Duane Reade.Networked 11 new Hewlett-Packard printing devices for Duane Reade Photo LabTrained 18 Duane Reade Photo Technicians on servicing and maintaining Hewlett-Packard Printers.

Greater New York City Area

Utilized customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive salesBuilt the bond between consumer and brand by providing superior service and adapting brand stories to the retail settingMaintained knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessaryServed as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniquesAssisted Leads, Senior Associates, and Managers in training entry level associatesAssisted with loss prevention efforts by providing proactive customer service

Installed, configured (using imaging software), maintained and troubleshot applications. Provided back up support to a executive level support.Produced backup software for distribution and maintenance all computers and peripherals.Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance. Maintained accurate, complete and up-to-date inventory records of all computers and printers.Coordinated the logistics of technology requirements and setups during multiple office relocations.

A.A.S., Computer Information Sytems

Technical Certificate, Information Technology

Communication And Media Studies

Education record