Avinash Naidoo Email & Phone Number

South Africa

Lead Product Manager at a leading payments processor, enabling banks to handle diverse payment formats including Cheques, EFTs, SWIFT, and Real-time transactions across multiple African countries. Spearhead strategic initiatives that enhance product capabilities and market reach, ensuring integration with Host Banking Systems and Automated Clearing Houses.Key Responsibilities:- Drive the product vision and roadmap by analyzing market trends and customer feedback to identify growth opportunities and areas for improvement.- Collaborate with product owners, technical teams and cross-functional units to define and implement payment features that enhance user satisfaction and operational efficiency.- Partner with marketing and sales teams to develop effective go-to-market strategies and promotional materials, increasing product visibility and adoption.- Management of product financials, including budgeting, forecasting and profitability analysis to ensure optimal return on investment and revenue growthAchievements:- Spearheading initiatives that will increase product revenue annuity, aligning with strategic partnerships and market expansion plans.- Leading the development and successful launch of three major product that address critical market needs, enhancing competitive positioning and customer retention.- Implementation of a streamlined product development process that has aimed to reduce release-to-market by 25% and an improved cross-departmental collaboration and efficiency- Data analytics to monitor and drive operational effectiveness and efficiencies across the product lifecycle and as well define progression of functional areas like sales, finance, product processing

Johannesburg, Gauteng, South Africa

- Execution of Payment Programs: Oversee the implementation and execution of various payment programs to align with the company’s strategic objectives.- Subject Matter Expert (SME) Support: Provide specialized payment expertise to broader Africa subsidiaries and segment stakeholders, acting as a trusted business partner.- Regulatory & Compliance Integration: Translate regulatory and compliance directives into payment capabilities and services to ensure legal adherence across multiple regions.- Collaboration with PMO: Support Project Management Office (PMO) activities to enable new payment capabilities and align with the broader organizational strategy.- Data Analytics for Business Decisions: Extract, analyze, and interpret payment-related data to drive informed decision-making within the business.- Process Review & Optimization: Review and define both business and system payment processes to streamline operations and improve efficiency.- EFT Payment Expertise: Manage and oversee Electronic Funds Transfer (EFT) systems to ensure secure and efficient electronic transactions.- Card & Mobile Payment Streams: Provide oversight and support for card processing and mobile payment solutions, ensuring seamless customer transactions.- Cross-Border Payment Operations: Manage and optimize cross-border payment processes, ensuring compliance and smooth international transactions.- Cheque Processing Management: Oversee and enhance cheque processing systems, ensuring efficient clearing and settlement for both manual and electronic transactions.

Johannesburg Area, South Africa

• Management of Payment programmes according to the standards and expectations of the Programme Management processes• Preparation and maintenance of all programme documentation such as; initiation, delivery plans etc • Ensure projects are planned and executed in-line with the Programme Management approach: o Programme/project team roles and responsibilitieso Develop and maintain a communications plan to keep the business appraised of programme plans and related implicationo Risk and Issue identification & management o Assisting in deployment planning, management and transition to live operational implementation o Provide input into Operational support plans • Ensure deliverables meet the required quality and governance standards • To provide PMO support as necessary to business initiatives and change projects• Provide specialised support across the various payment streams

Johannesburg Area, South Africa

• Management of Payment projects according to the standards and expectations of the Programme Management processes• Management of assigned resources in accordance to the implementation of project related activities in adherence to SDLC processes • Management of a team of Business Analysts • Preparation and maintenance of all project documentation such as; initiation, delivery plans etc • Ensure development and maintenance of project plans and reporting documentation necessary to ensure timely communication and successful delivery of assigned projects• Ensure projects are planned and executed in-line with the Programme Management approach: o Project team roles and responsibilitieso Develop and maintain a communications plan to keep the business appraised of project plans and related implicationo Risk and Issue identification and management o Functional system and Operational Acceptance testing o Deployment planning, management and transition to live operational implementation o Training: ensuring business training requirements are met (as needed) o Provide input into Operational support plans • Ensure deliverables meet required meet the quality and governance standards • Ensure adequate levels of documentation are produced as part of the technical solution • To provide PMO support as necessary to business initiatives and change projects

Johannesburg Area, South Africa

• Identify and resolve technical production related issues• Facilitate JAD workshops (Business & Technical)• Produce high level business documentation through research, interviews or facilitation sessions• Conversion of business requirements into technical documentation• Assess current business processes, procedures and business rules. • Co-ordinate interdependencies and resolve issues for project / system enhancements• In conjunction with business partners, designing new & existing business processes. (current state and future state) • Communicate with key stakeholders and ensure the required stakeholder sign off has been obtained. • Compiling and execution of test cases / packs where required • Provide technical guidance and support to team members • Provide report status and issues to Project Manager where relevant• Production support • Escalating issues so that delivery timeframes are not compromised • System testing changes for system enhancements and defects• Creating and execution of test casesBusiness Analyst Lead• Co-ordination of projects• Prioritising of projects / work requests• Assessing and creating new development processes within team• Lead for testing requirements and execution of test casesProject Management• Manage and execution of project tasks• Controlling the development of project deliverables• Providing technical recommendations and testing • Ensuring issues are identified, tracked, reported on and resolved in a timely manner. • Assists in enforcement of project deadlines and schedules. • Communication of project phases, issues and ensuring that project standards are applied. • Post implementation reviews – compile, document and distribute

Johannesburg Area, South Africa

Product Analysis• To provide specialist product support & enhancements with regards to the various Business Online product offerings to internal and external clients and the resolution of operational problems.• Participate in enhancement projects for Business Online products.• Manage all aspects of small enhancements • Design and document business specifications in line with client needs while taking into account system constraints, costs & business benefits.• Testing according to the methodologies in use as well as the compilation of test scripts, test cases and progress reports.Product Support• Ensure adherence of all areas to the Service level agreements.• Analysis of queries raised to product support.• Ownership of queries and continuous proactive feedback to the relevant stakeholders.• Analysis and Management of work requests/incidents that are raised to IT with focus being placed on the quality of information provided, end to end testing of the work and feedback.• Testing according to the methodologies in use as well as the compilation of test scripts, test cases and progress reports.• Good general knowledge related to all products offered via Business Online.• Developing business relationships and skills required for successful management of business projectsProject Responsibilities Process Mapping • Analysis of Business Processes• Design of Business Processes • Implementation of Business ProcessesSupport System Projects• Design and document technical specifications of Support Systems• Creating & Analysis of MIS reports • Providing operational MIS reports

Bcom, Banking And Financial Support Services

Diploma, Business Administration And Management, General

Education record