Helped in building and maintaining impactful, attractive & compelling Salesforce CRM Analytics (earlier Tableau CRM) Dashboards.Worked closely with the project stakeholders and client in gathering requirements, breaking down the problem statements, designing the solution, estimating efforts, testing strategies, documenting the Acceptance Criteria, Implementation Approach & Solution Description, performing the development & then deploying it to higher environments using the tool Copado.Helped in designing and building Salesforce CRM Analytics apps, datasets, lenses, data recipes, dataflows and dashboards using Salesforce and Non-Salesforce Database Sources.In partnership with the Product Owner and sales operations, defined intuitive, insightful, actionable, and compelling Salesforce CRM Analytics dashboards.Helped the end customer to visualize the data for different use cases by sharing different UI designs of the dashboard.Had gained knowledge of Einstein Prediction Builder.Worked with Client BASF for a year. Worked for client Johnson & Johnson, for a period of 6 months.Currently Working for Client Mylan (Viatris)

Here, as a freelance trainer, I had provided training in Salesforce CRM Analytics (formerly Salesforce Tableau CRM, formerly Salesforce Einstein Analytics) to a total of 14 professionals till date in four batches.He helps the professionals to gain a hands-on experience on the tool Salesforce CRM Analytics (formerly Salesforce Einstein Analytics).Batch 1 :- 1 participantBatch 2 :- 3 participants.Batch 3 :- 6 participants.Batch 4 :- 4 participants. The Course Content covered in the training session are :-1. Introduction --> Basic Terms --> Initial Set-Up2. Set Up Access & Security --> Grant Access & Permission to Users --> Row Level Security & Sharing Inheritance3. Data-Layer --> Data Sync --> Introduction to Dataflow --> Different Nodes & Its Application in Dataflow --> Introduction to Recipes --> Different Nodes & its Application in Recipes4. Designer-Layer --> Introduction to Datasets --> Introduction to Lens & Exploration --> Introduction to Dashboard5. Advanced Dashboards --> Bindings & its types --> Customize a Dashboard with Tableau CRM Advanced Editor --> Customize Dashboard Widget Interactivity --> Advanced SAQL (Salesforce Analytics Query Language)6. Discovery & Prediction --> Set-Up Einstein Discovery --> Explore Story Insights --> Deploying a Model & Predicting Outcome

Here, as a part-time Salesforce CRM Analytics (formerly Salesforce Einstein Analytics) Trainer, Avinash had trained two candidates, covering in details & in-depth, all the concepts related to Salesforce CRM Analytics (formerly Salesforce Einstein Analytics).

Learned and Gained Knowledge on Salesforce CRM Analytics (formerly Salesforce Einstein Analytics) & Salesforce Sales Cloud.Being new to Salesforce CRM Analytics (earlier Einstein Analytics), Avinash had ensured that he was in constant touch with the Scrum Master on a consistent basis to understand the business requirement & then meeting those requirements through the Data Layer (i.e., Dataflows & Recipes).Avinash had gained knowledge of various nodes in dataflows(viz SFDCDigest, Digest, Edgemart, Append, Augment, Filter, Slice, computeExpression, computeRelative , Flatten, SFDCRegister) & put them into applications to meet the business requirements.Developed, organized and created (and edited) technical documents as per the defined company and project guidelines.Avinash had done troubleshooting of errors with debugging skills as and when it had impacted the business.Had lead the offshore team for a brief and temporary period of time (2 months) as a couple of team members got diagnosed with Covid-19, and ensured a smooth delivery in absence of team members during this critical period. During this time, Avinash had also taken up the client-facing role, to provide them regular updates on the task/activity delivered.Avinash had also provided a helping hand to the onshore team members in creating a clear business requirement documentation.During this period, Avinash had got completely comfortable in the data layer aspects of Salesforce CRM Analytics (formerly Salesforce Einstein Analytics) and in the delivery requirements via Scrum Methodology.Had helped in deploying of all Salesforce CRM Analytics components (viz Dataflows, Recipes, Datasets, Dataset XMD & Dashboard) with the help of change sets.Had gained a bit of knowledge on Einstein Analytics Discovery.Avinash had also given demo to the upper management internal team on the functionalities of Salesforce CRM Analytics.Worked for the client JCI (Johnson Controls) for a period of 10 months.

Managed all aspects of user and license including new user setup/deactivation, roles, profiles, permission set, public groups, OWD, Queues, Sharing Rules, creation of custom objects, custom fields. Also gained an understanding of Lookup relationship, Master-Detail Relationship & Roll-Up Summary.Salesforce configuration changes, including (but not limited to): Workflow Rules, Process Builder, custom fields, Validation Rules, page layouts, record types, Salesforce Reports & Dashboards.Worked on requirements related to Data Security Model of Salesforce (which includes Organization Level Security, Object Level Security, Field Level Security & Record Level Security).Helped in unlocking user accounts or resetting passwords due to user forgetfulness. Also deactivated Users, reassigned roles & profiles, as & when required & needed.Worked on Salesforce Community Cloud(now, Salesforce Experience Cloud ) for a brief amount of time.Resolved User Support Tickets.Participated in cross-functional teams that address issues involving business operations in Salesforce Technology and acted in a consultative capacity to ensure Salesforce optimization.Performed Testing of User Stories by creating sample records in lower environment to ensure the development had worked as expected. Also Ensured optimal performance of requisite Salesforce systems and products.Gained Knowledge & worked extensively on SOQL (Salesforce Object Query Language) & SOSL (Salesforce Object Search Language) to fetch data as per client's requirement including its governor limits.Gained knowledge & understanding of DML operations (insert, update, upsert, delete & undelete) existing in Salesforce Environment including its governor limits.Importing & Exporting Data through Data Loader & Workbench. During this tenure, worked with clients (or projects) like Boston Scientific for a period of 16 months & State of Massachusetts (a Covid-19 related project) for a period of 8 months.