Delivery Manager
Current• Leading a team of more than 40 resources in directing project activities involving scoping, estimation, costing, budgeting, scheduling, process implementation, tracking, change management, delivery management, post implementation and pre-sales support• Steering efforts for large client engagement, account growth & customer facing program management • Coordinating with project teams and providing leadership decisions for incessant support & stability• Analysing user requirements to identify trends and resolve performance issues; preparing proposals, delivering business presentations to clients and controlling resource planning, effort estimation & risk management • Monitoring program progress & outstanding issues and ensuring the quality & timeliness of the deliverables; extending post-implementation support to team members by identifying defects, inconsistencies & errors • Interfacing with key business units including Pre-sales, Finance, Operations, Resourcing, HR, Engineering and Development Teams across the geographies• Mapping requirements and providing best solutions involving evaluation and definition of scope of project and finalisation • Monitoring multiple projects from conceptualisation and visualisation to technology mapping and final execution • Planning resources as per SLAs and balancing work distribution to meet pre-set deliverables & delivery as per budget & time norms; holding review meetings to monitor progress of the project as per schedule / budgets
