Avinash Patil Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

•Major responsibilities include handling BAU escalations & also leading a team of Service Managers for Client Services Group in Banking Operations.Analytical statistics on Client enquiries for ongoing improvement in metrics and client satisfaction.•Decision making on regular cases arising from day to day operations.•Identify ways to contribute to improve processes & enhance productivity.•Lead & monitor performance of team members, determine training needs & conduct need based training programs to enhance efficiency & productivity & maintain service excellence.•Having knowledge and experience in Banking domain, I use them in the process of gathering & understanding client requirement, reengineer process and improve it to make services effective and efficient.

•Major responsibilities included Reporting to Business Planning head, Transportation head and ELC Sales head of Citibank business India including sector reporting.•Preparing & sending a Outstanding report to the Head of Business Planning Dept.•Generating a disbursement (EMI) break up for all the new loans that have been booked for that Particular month.•Preparing daily MIS reports for Indian Operations covering asset, liabilities & contingent Levels. •Preparing business metrics to be submitted to Country Management & Sector in Hong Kong.•Tracking Customer wise monthly average assets and accruals. •Assisting in the preparation of Business Plans and Mid Year Forecasts.