Implemented CMDB, Discovery, Orchestration modules & Supporting IT Asset Management activities.Integrated multiple data sources in Asset management using JDBC, email and MFT sources.Integrated ServiceNow with vRealize for auto provisioning VM's along streamlining the capacity management process.Automated F5 Load balancer pool management using REST API & Orchestration capabilities.Integrated ServiceNow with AWS using PowerShell Orchestrator for EC2 Security Group rule creation.Automated IP Address provisioning & Reclaiming process by integrating with Infoblox.Integrated CyberArk vault with ServiceNow for External credential storage.Created ServiceNow Architecture to showcase the agent-less communication with in the network for security governance approvals.Created discovery schedules and configured multiple MID servers for load balancing.Discovered Network Devices(Switches, F5), windows, Linux, storage servers(VMAX).Identified access levels for infrastructure discovery with service accounts.Involved in creating BSM's for core applications with entry points using the OOB patterns.

Collaborated with IT and business teams to gather and validate business requirements for new functionality or enhancements.Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.Created Access Control List (ACL) rules for forms, tables and also managed groups/roles according to the requirement.Created reports as per requirements from management and documented all implementations and best practices defined within team.Developed of Service catalog which includes creating new catalog items, designing workflows and execution plans.Created various Business Rules, Client Scripts, UI Policies and UI Actions.Worked on Discovery to update CMDB with computer related information on a regular basis and coordinated the instance upgrade activities.Integrated ServiceNow with third party tools.Worked on LDAP integration to update the users and groups.Involved in basic SOAP message creation and Web service implementation.Created Knowledge articles to document the steps in creating the catalog items.Worked on CMDB and Asset management. Performed code migration using Update Sets.Created Import Sets to import data from different Sources. Developed Transform maps to map values between Import Set and Service Now tables.

Worked as an administrator to look after the tickets and resolve them on priority basis.Created various workflows for Service catalog requests and SLA's. Assist in the import of configuration and asset data.Writing Catalog client scripts and UI policies to make client side changes.Implementation, customization and configuration of different Service modules like Change Request, Service Catalog, Incident and Problem.Working on Report, dashboard designing and configured SLA workflows.Developed automated mappings to schedule the load of flat files on weekly basis.Created Business Rules using server side scripting using Glide Record & Glide Ajax. Configured feedback surveys to the Newly On-board employees.Prepared documentation for requirements, design, installation and unit testing and system integration of ServiceNow. Designed, developed, and maintained the report portal which provides user access to scheduled reports and report parameters. Worked in production support for all the ServiceNow and report related issues.Working knowledge on Single Sign on and event based integrations.

Customized and enhanced dbSupportPlus Front end portal based on the requirements fromapplication and process owners using HTML, CSS and Java Scripting.Customized inbound email actions to automate ticket creations in dbSupportPlus tool designedfor supporting the end users of deutsche bank.Responsible for the overall ownership, monitoring, tracking and quality assurance for all Incidentsand Service Requests.Managing SLA’s creating functional and technical documentation after the UAT sign-off forproduction maintenance.Maintained Knowledge Management module by creating/updating KCS articles to document thesteps defined by IT Stake Holders.Served as the primary point of contact for all operational support issues related to dbSymphonyand remedy.Responsible to perform unit testing and install new modules, releases and version upgrades.Responsible for identifying problems, researching solutions, reconfiguring or recoding system toimprove system functionality.Facilitates meetings including weekly Change Advisory Board meetings, Monthly OperationsReviews, Problem investigation reviews and other ITSM focused meetings as required.