IT Professional with experience on Salesforce, Siebel, Accenture CAS CRM, PeopleSoft, .NET Web Applications in Government, Zurich Insurance, News Corp, Accenture, Intel. Worked in Functional Analysis and configuration in Telecom, Media, Retail, sales and marketing, HR domains. Developed and tested web applications. Also, worked in lead roles taking care of complete delivery in certain engagements. A techno-functional consultant leveraging a blend of experience in Business Analysis, development, testing services.Strong experience in Salesforce - Service Cloud, Sales cloud since Accenture. Functional Experience in Marketing Cloud-Marketo and Pardot as part of a product replacement program in Zurich.Individual with excellent work ethic, flexible team player and always focused to deliver value with best interests of customer in mind.Possess experience in Business Analysis, Salesforce Administration and testing of Salesforce.Certified Scrum Master-CSM 001147060 Safe Scrum certified practitioner-Credential Id-85745018-7748Salesforce Service cloud Consultant certified - Credential id-21476317Salesforce Sales Cloud Consultant certified - Credential Id-20358910Salesforce Administrator- ADM 201-Credential Id-16814457Salesforce App builder - Credential id-21605350Salesforce Greenfield implementation for NEWS Contact Center using Genesys CTI, Enterprise Service Bus(ESB) integration with multiple systems and data warehouse. Performed requirements gap analysis, SFDC configuration and executed the Salesforce System verifications.Have worked extensively on functional analysis of .NET based Web Applications, various CRMs and packaged applications.Worked on various SDLC models including- Agile, Waterfall.Strong analytical skills, ability to understand applications from a technical as well as business perspective.Have been part of and led cross geo teams within USA, APAC & Europe delivering value to global clients.