Individual Contributor : SAS Server Management & Product Management Job Description: Responsible to maintain CITI Risk Management SAS Server Storage Space Administration and internal developed application portal enhancements.Co-ordinate with multiple Model Risk Management portfolio teams for monitoring & controlling their storage space growth and use housekeeping policies to keep sufficient space available for their CCAR cycle activities. Using different Space Management techniques I was able to save firm's 1.3 million US dollars for FY 2023-24,Participating in Sprint Meetings, to confirm user stories and assist Scrum Manager, development team leads, to prioritise the user stories and helping them to understand the business requirements to avoid any delays or risks in their deliverables/releases.Follow Software Development Life Cycle (SDLC), data flow, and operational challenges, effectively identifying and mitigating risks.SAS Server Storage Cost Management: Estimations & requirement gathering, actively participating in planning & procurement process for yearly budget cycles & helping Business Leaders/Sponsor to decide the allocation of funds for new SAS storage disks procurement and service enablement.Stakeholder Management: Utilise excellent communication skills to communicate with stakeholders and serve as a liaison between offshore and onshore teams, ensuring alignment and collaboration across all parties. Responsible for monitoring and coordinating the Monthly Release Cycles.

Project Lead for AWS/Azure Cloud Infrastructure Support team, AWS Services, CI/CD - Jenkins Pipeline support, SPOC for all Customer Escalations, People Management, Linux Admin, DevOps support, Redhat OS v6, v7 & v8 Vulnerability Patch Management.

Linux / VMware / Storage Infrastructure Services Support & NOC Monitoring.Playing Role of Technical Team Lead & Guiding the team on different technical issues, processes orientation & handling customer communication. Managing multiple hosting telecom corporation email system (over 1,000,000 email boxes). Use Ansible to manage user creation.New Team Setup, training and supervising the support team on OWM Infrastructure – VMware, Linux & Dell Storage Administration. Creating the Infrastructure & application alerts Runbooks & Documenting the KB articles.Worked on Cloud Infrastructure setup for messaging platform for 4 different giant clients located in Canada & UK, for L2/L3 infrastructure support issues on VMware, Red Hat Linux & Dell Storage issues.

Application Support Specialist - Operations Support for Africa Based Telecom Service Provider. • SME on Application support for Africa Based Telecom Service Provider, active in six countries of Africa. Business visit to Tanzania twice at Client location, for billing applications handover at Tigo Telecom Service Provider.• Applications handled for platforms such Mediation, Billing, Roaming, Provisioning, Middleware & IVR technology.• UNIX System Administration – Performance tuning, Back-up & Restore, Disk management, Package Administration, User Account management on Linux/Solaris/Windows. System, Applications & Server Services monitoring & integration done with use of Nagios & BPPM tool - ITSM. Service management role - Incident, Problem and Change Management, Service reporting, RCA preparation, etc.

Client Location: Cognizant Technology Solutions India Pvt. Ltd., PuneProject: Barclays Capital – UNIX team (24*7) support.• Handled Production Support Tasks – Unix System Administration of 21K+ servers (LINUX & Solaris). The infrastructure support provided on Barclays Data Center Cloud Environment for Linux/Windows OS & Virtualization System administrator issue tickets. Incident & Change Management process (Service Now tool) followed for daily server issues & break fixes.• Co-ordination with Engineering team, App Teams, Datacenter, Vendor Teams & Internal teams (Core, Network, DB, etc.) Performance Tuning - CPU, Memory, Disk

DM & DSTK Platform on OTA (Over The Air) Node deployed on Solaris 10 & Linux 5.

System Administration activity on 600+ servers (Production and UAT) with operating systems (Solaris and Linux), Sun/Veritas volume manager, Virtualization (Solaris Containers – zones) for 24*7 project. Install and Configure: Solaris, Red hat Linux using Jump start/Kick-Start server, VERITAS and SUN volume manager, troubleshooting on DNS, DHCP, NFS, AutoFS and NIS.Implement OS patches, Install or upgrade of hardware components, user and package administration, resource management, system performance monitoring and tuning using Swatch & Tivoli Alert Monitoring.

Production Support Engineer in Operations team (24*6), Technical Support on UNIX environment.