As a Co-Founder and Leader of Live Math Competitions and League, I bring a wealth of experience to my role. With over 15 years of corporate experience in operations, customer service management, and knowledge management in the BPO and insurance industries, as well as entrepreneurship in the hospitality industry, I possess a unique set of skills and knowledge.My passion for mental math and memory competitions was sparked by my coaching and mentoring of my son as he prepared for… Show more As a Co-Founder and Leader of Live Math Competitions and League, I bring a wealth of experience to my role. With over 15 years of corporate experience in operations, customer service management, and knowledge management in the BPO and insurance industries, as well as entrepreneurship in the hospitality industry, I possess a unique set of skills and knowledge.My passion for mental math and memory competitions was sparked by my coaching and mentoring of my son as he prepared for international competitions. Through this experience, I gained valuable insights into the inner workings of these competitions and identified the challenges that limit participation, such as limited seats and high travel costs.To make mental math competitions accessible to everyone, I co-founded Live Math Competitions and League with a team of like-minded individuals. Our aim is to collaborate with and promote expert mental math trainers and institutions worldwide, as well as other mind sports-related programs, to provide equal opportunities for all deserving participants. Our core values of transparency, fairness, and collaboration are integral to our reputation and success. Show less

Close to 25 years of experience managing a family owned Bar and Restaurant and close to 7 Years of experience successfully managing Chinese Takeaway business under the brand name “China Express”

Program Management - Travel, Utilities, Banking and Financial Services and Healthcare for Indian and International Clients

Knowledge Management

Promoted as the Account Manager for R&A(Mumbai) Jan’08-Jun’09

Joined as Operations Manager of the Fixed Income Team of a U.S. Based top 3 Credit Rating Agency (Vertical: Research and Analytics)

Joined as Team Leader and rose to the designation of Customer Service Manager (Department: Customer Service Unit)

Joined as an On the Job Trainer and rose to the position of a Team LeaderProjects: Transouth, Arcadia & AutoOne (Auto-Loan Collections Division)Responsible for analyzing the training needs for the agents; imparting training to the new recruits and monitoring the performance and giving feedbacks.Got the opportunity to attend “Train The Trainer Program” for Process Migration at Bedford, Texas, USA.Stellar role in migration of the Auto Collection Process.Rose to the… Show more Joined as an On the Job Trainer and rose to the position of a Team LeaderProjects: Transouth, Arcadia & AutoOne (Auto-Loan Collections Division)Responsible for analyzing the training needs for the agents; imparting training to the new recruits and monitoring the performance and giving feedbacks.Got the opportunity to attend “Train The Trainer Program” for Process Migration at Bedford, Texas, USA.Stellar role in migration of the Auto Collection Process.Rose to the position of a Team Leader in June 2004Supervised & monitored the performance of team members to ensure top class customer service while achieving and exceeding all critical SLAs.Responsible for monitoring calls, identifying Under-Performers and giving feedbacks.Co-ordinated with Product Trainer and OJT for New Updates and Training/Re-Training.Achievements: Adjudged overall best performing team for 3 consecutive months. Show less

Performed Front End Credit Card Collections for Delinquent and Overlimit Accounts for Providian Bank.