Avinash Shetty

Avinash Shetty Email and Phone Number

Assistant Guest Services Manager at One&Only One Za'abeel @ One&Only Resorts
Avinash Shetty's Location
Dubai, United Arab Emirates, United Arab Emirates
Avinash Shetty's Contact Details

Avinash Shetty personal email

About Avinash Shetty

Experienced Hotelier with 8 years of extensive experience in the luxury hotel segment, currently supervising and managing daily operations in the Guest Relations Department while supporting other front of house departments when required. Creating personalized guest experiences is something I am passionate about and derive the highest degree of joy and satisfaction out of seeing our guests happy. My positive outlook and strong leadership skills has ensured the success of the team and myself.

Avinash Shetty's Current Company Details
One&Only Resorts

One&Only Resorts

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Assistant Guest Services Manager at One&Only One Za'abeel
Website:
oneandonlyresorts.com
Employees:
1152
Avinash Shetty Work Experience Details
  • One&Only Resorts
    Assistant Guest Services Manager
    One&Only Resorts Jul 2024 - Present
    Dubai, United Arab Emirates
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  • Jetex
    Hospitality Supervisor
    Jetex Sep 2023 - Mar 2024
    Al Bateen, Abu Dhabi Emirate, United Arab Emirates
    View
  • Ember Lifestyle
    Travel & Lifestyle Curator
    Ember Lifestyle Apr 2023 - Jun 2023
    Abu Dhabi Emirate, United Arab Emirates
    View
  • Conrad Hotels & Resorts
    Guest Relations Supervisor
    Conrad Hotels & Resorts Jan 2022 - Apr 2023
    Abu Dhabi, United Arab Emirates
    - Supervising and managing the Guest Relations Team. - Handling guest feedback and complaints while ensuring satisfying conclusions.- Looking after the entire operation in the absence of Guest Relations Manager.- Arranging special amenities for in-house Guest's special occasion.- Day to day Amenities and inventories.- Sending pre arrival and post departure emails to all the Guests.- Contacting the Guests via email or phone in order to collect their preferences with… Show more - Supervising and managing the Guest Relations Team. - Handling guest feedback and complaints while ensuring satisfying conclusions.- Looking after the entire operation in the absence of Guest Relations Manager.- Arranging special amenities for in-house Guest's special occasion.- Day to day Amenities and inventories.- Sending pre arrival and post departure emails to all the Guests.- Contacting the Guests via email or phone in order to collect their preferences with regards to any allergy or special occasions.- Assisting the colleagues at the Reception to check-in & check-out the guest during busy operations.- Assisting the colleagues at the Concierge to help the Guest with restaurant recommendations and table reservation, arranging the transportation, arranging the PCR etc during busy operations. Show less
    View
  • Four Seasons Hotels And Resorts
    Guest Services Supervisor
    Four Seasons Hotels And Resorts Feb 2020 - Dec 2021
    Abu Dhabi, United Arab Emirates
    - Supervising guest services and valet operations.- Managing a team of 12 Guest services agent and 25 Valet.- Handling guest complaints and feedback. Ensuring resolution.- Rostering and planning weekly team operations.
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  • Four Seasons Hotels And Resorts
    Guest Services Associate
    Four Seasons Hotels And Resorts Apr 2016 - Feb 2020
    Abu Dhabi, United Arab Emirates
    Handing day to day operations of the guest services and airport departments.
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  • Four Seasons Hotels And Resorts
    Airport Representative
    Four Seasons Hotels And Resorts Jul 2014 - Mar 2016
    Mumbai, Maharashtra, India
    Joined as Guest Services and then transferred to Airport Services Team. Designated Trainer for the department.
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  • Itc Hotels
    Student Intern
    Itc Hotels Jun 2012 - Dec 2012
    Mumbai, Maharashtra, India
    Recognised as "Best Hospitable Personality"
    View

Avinash Shetty Skills

Leadership Customer Experience Luxury Vip Training And Development Complaint Management Inclusive Team Leadership Customer Satisfaction English Active Listening Performance Appraisal Team Leadership Customer Service Management Team Management Quality Assurance Operations Guest Services Building Trust Birchstreet Guest Service Customer Experience Management Feedback Management Supervisory Skills Interpersonal Communication Customer Loyalty Training Time Management Employee Training Opera Reservation System Customer Service Guest Service Management Customer Support Concierge Services Hotsos Decision Making Attention To Detail Management First Impressions Teamwork Coaching Problem Solving Constructive Feedback Guest Experience Service Delivery Key Performance Indicators Creative Problem Solving Bookings Performance Management Guest Recovery

Avinash Shetty Education Details

Frequently Asked Questions about Avinash Shetty

What company does Avinash Shetty work for?

Avinash Shetty works for One&only Resorts

What is Avinash Shetty's role at the current company?

Avinash Shetty's current role is Assistant Guest Services Manager at One&Only One Za'abeel.

What is Avinash Shetty's email address?

Avinash Shetty's email address is sh****@****ail.com

What schools did Avinash Shetty attend?

Avinash Shetty attended Itm Group Of Institutions, St. Josephs High School New Panvel.

What skills is Avinash Shetty known for?

Avinash Shetty has skills like Leadership, Customer Experience, Luxury, Vip, Training And Development, Complaint Management, Inclusive Team Leadership, Customer Satisfaction, English, Active Listening, Performance Appraisal, Team Leadership.

Who are Avinash Shetty's colleagues?

Avinash Shetty's colleagues are Jorge Luis Jimenez Martinez, Ivana Bogosavljevic, Mdsarwar Alam, Vane Kwamboka, Vaggelis Poluzos, Sharmaine Naidoo, Vimbai Govo.

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