Avinash Shinde Email & Phone Number

Mumbai, Maharashtra, India

BUSINESSNEXT is the leading enterprise CRM solution provider for financial services enabling banks and financial institutes to improve customer life cycle, productivity, profitability and innovation. A robust product suite - CRMNEXT, DATANEXT, CUSTOMERNEXT best suited to drive the sales productivity, effective marketing, complete customer support chain, provide social insights and business intelligence. Apart from organization strategic initiatives, managing SBI Group Implementation. State Bank of India (SBI) the largest public sector bank in India and 49th largest bank in the world. SBI (SBI Bank, SBI Life Insurance, SBI Securities) wanted to empower its bankers with a powerful customer action center by integrating multiple systems and delivering true end to end customer lifecycle management solution. CRMNEXT empowered SBI Group to transform sales operations by capturing information from multiple channels including web, phone, branch, SMS, email, mobile and self-service portal on a unified CRM system. CRMNEXT equipped SBI Group with an integrated customer service solution across line of businesses (Personal, Business, NRI, Agriculture, Global Market, Gov. Business etc) catering to 500+ million customers, 200 K+ users, 23 K+ branches across the world.Key responsibilities:• Direct and Lead the implementation of key account including P&L, schedule, forecasting, trending and analysis• Enhance products as per customer needs and technology upgrades. Leverage data, digital, journey-to-cloud, advanced analytics (case-based approach via AI/ML), and customer journey-based digital transformation to attain business growth, zero-touch end-to- end customer journey • Administer organizational best practices and enhance business efficiency/outcomes, accelerate the speed to market, Trainings and Audits

Mumbai, Maharashtra, India

Managed 25+ Million and team of 500+ people engagement as a Director for Citibank. Key Responsibilities were delivering projects on schedule and within budget, Manage P&L of Portfolio, Customer Relationship, Managing Stakeholder expectations, Managing & Tracking current and future Financials, Managing Quality Releases, Resource Management, Proposals, Processes, Trainings, Audits and Growing business and Tapping new business opportunities.Portfolio consisted of projects managing regulatory needs, Treasury cash management, Certifying product rollouts, Balance Sheet, Robotic Process Automation for Citibank.Spearheaded Data Strategy for a Data Driven Bank - Data Warehousing, Data Visualization and Analytics PlatformsLed EUC Governance/Remediation and DevOps Implementation for entire account.Spearheading organisation initiative’s like Hackathon - “Hack the future”, “Beyond” – register innovative ideas and “Daksha” – Upskilling.Received Award for Best Client Centric Program – GLRS.

• Global Liquidity Reporting System - CitibankApplication helps in analyzing risk where a financial institution will not be perceived as having sufficient cash at one or more future period in time, to meet such requirements. Reports generated will be sent to FED (Federal Reserve System) to analyze the risk for Citibank.• Global Cash Management System – CitibankGlobal Cash Management System a global multi-currency; multi-lingual and multi-company cash management system. Web based centralized System caters to Funds movement (SWIFT Payments), Payments through Upstream systems, Retail Branch Payments, Bank account monitoring, Forecasting, Bookkeeping, Validations OFAC,CDB, SALES are the important features of the application.• Equity Compensation System – CitibankThe Global Equity Compensation Unit (ECU) utilizes a Client Server based (Power Builder Technology) application to administer the Citi Management Equity programs and a web-based application for employees to view and perform transactions against the equity that has been issued• Portfolio View System – State StreetThe PVS application is targeted as an independent solution which will improve the Cash Portfolio reporting and tracking operations. Additionally, this application will provide additional and enhanced functionalities to the operations of Credit System of SSgA.Responsibility:-• Delivering projects on schedule and within budget, Customer Relationship, Managing Stakeholder expectations,Managing & Tracking current and future Financials,Managing Quality Releases, Resource Management, Proposals, Processes, Trainings, Audits and Growing business and Tapping new business opportunities.

 Worked on projects Virtual Service Workbench and DealerConnect QuickLop (Daimler Chrysler Group, Management Account and Voucher Information System (ThomasCook, UK) on technologies like Java, JSP, Servlets, JavaScript, EJB 2, XML, Sybase EA and IBM Websphere 5.0 Application Server, Oracle 9i with responsibilities Analysis & Designing, Development, Testing

 Worked on projects www.appraisalhub.com (Appraisal Hub Community, USA.), www.somaliving.com (Somaliving, USA), Supply Chain Management System (ECTone, USA.), www.cctc.com(Cross Country TravCorps), www.thomascook.co.in (Thomas Cook) on technologies like Java, JSP, Servlets, JavaScript, EJB 1.1, XML, UNIX, TIBCO, Netscape Application Server, BEA Weblogic 5.1 Application Server, Jrun 3.1 Application Server, Oracle 8 and SQL SERVER 2000 8i with responsibilities like Designing, Development, Testing