Avinash Singh Email & Phone Number

Noida

Responsibilities Include :1. Establishing Fox IT as a trusted, credible and go to brand for IT management consulting and training services within the region2. Helping customers gain business value from IT transformation right from developing Competency development strategies to adoption of IT Best practices such as IT service management, business relationship management, lean thinking, business design and design thinking.3. Setting up a robust organization, building a happy team, and a strong client base with high NPS4. Drive growth in the region; identify opportunities across cross industry segments to drive organic growth5. Fox IT India Profit & Loss accountability and responsibility6. Strategic Business Relationship Management with CXO's based on value, trust and service excellence7. Value Propositioning Fox IT Services to customers as per Customer Strategy and pain-gain fitment8. Strategic Partnership management at C-Level and IT Leaders and Value based account mining9. Portfolio balancing as per market needs as per organization's objectives10. Product life-cycle management for consulting and training Products11. Business Relationship Management Practice lead for Fox IT Global12. Lean IT Practice lead for Fox IT Global

Noida Area, India

Consulting: Leading and Executing Projects in the Following domains• IT Service Management (ITIL)• IT Governance(CobiT)• ISO 20000• Outsourcing Advisory• IT asset ManagementTraining / Workshops : Conducting Workshops for Organizations in the following areas• IT Service Management (ITIL)• IT Governance(CobiT)• ISO 20000• IT Asset Management• IT OutsourcingPresales/Business Development :• Presales Head (North):Heading the Presales for Northern region for Quint India• Business Development• RFP Response/Solution Designing• Customer Engagement• Opportunity identification and conversion• Business Relationship Management• Account Mining/Up selling based on Customer needs/ problem/Pain areasProduct Development/Innovation: • Establishing COE(Center of Excellence) for IT Governance and IT Asset Management• Development of Consulting models/Frameworks• Development of Consulting Products• Content Development for Training/Workshops

Gurgaon, India

Consulting: Leading and Executing Projects in ITIL/IT Service ManagementPresales•Assessment of the as –is-state of ITIL processes•Defining and Implementing ITIL Processes•Conducting workshops to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations• Presales Activities, responding to request for Proposals pertaining to ITIL process implementation.• RFP Response/Solution Designing

Gurgaon, India

Responsibilities :• Design ,Development and Deployment of the license review process. Review business processes to identify opportunities to standardize or introduce process improvements• Vendor Management.(Microsoft, Tertio, BMC Remedy ,IBM, Fujitsu-Siemens ,Citrix Etc.)• Software License Redeployment• Support and Maintenance renewal activities.• Midrange , Desktop software asset Management• Develop and maintain relationships with vendors, Sales, procurement of Conduct Software Internal Audits• Creation of a Definitive software Library• Managing EULA’s. • Consolidation of Proof Of Software licenses.• Develop relationships with European counterparts to bring additional responsibilities within India.• Plan and complete software license reviews within Internal IT. • Document, Update and maintain software Repository to provide accurate and• Definition and implementation and implements COLT Configuration Management plan, policy and procedures.• Development of Configuration Management processes, function, scope, interfaces and reporting mechanisms. • Configuration Management Database (CMDB) definition and population. Reinforcing this with the proactive oversight of maintenance, regular housekeeping and audits.(Currently in Planning Phase + Tool Identification phase)• Conduct thorough analysis of various software license contracts, license deployment summary and software license compliance rules governing usage. • Timely requests for information on software deployment and utilization.• Project management

Noida Area, India

Responsibilities :• Maintain And update Software asset Management Database (Argis & Asset Management Interface)• Installation tracking, and compliance with license and right-to-use restrictions• Maintain and improve Software assets inventory accuracy. • Managing EULA’s.• Resolve service requests originated by customers and internal organizations concerning software Licenses (Unicenter Service Desk) • Vendor Management.• Inter-company Invoicing• Obtain and distribute Software License Keys• Enterprise License Agreement Negotiation Support.• Mainframe Software asset Management• Software License Redeployment• Normalisation Projects• Transition of Processes from CSC US to CSC IndiaTools used in CSC:• CA’s Argis Mainframe Repository• Asset Management Interface by MRO for tracking ICMS for desktops/laptops during the entire Lifecycle of an Asset• Unicenter Service Desk for resolving service requests• Bi-Query for running Queries in ArgisAssociate Engineer- System Support: • Monitoring Windows Servers using HP Insight Manager & Compaq Insight Manager and escalating to the respective group during problems within SLA• Monitoring and supporting Backup Servers using Veritas ExecView.• Monitoring of Sun Solaris Servers using Web-based customized Applications.

Noida Area, India

Worked for a US Based Multinational BPO “I- Energizer, NOIDA” as Executive Customer Support/Technical Support Engineer. Responsibilities :• Providing technical support to Microsoft ‘s MSN 9 (e-mail software) Customers

Post Graduate Diploma In Management, Information Technology

Bachelor Of Information Technology, Bachelors In Information Technology

Information Technology