Avinash Singh Email & Phone Number

Bahrain

Technical Skills and ResponsibilitiesUser Account Management:Provisioned, modified, and deactivated user accounts in accordance with organizationalpolicies.Technical Support:Provided first‑line technical support, troubleshooting hardware and software issues.Offered technical guidance and assistance to end‑users.Project Implementation:Collaborated in IT project implementation adhering to established standards andguidelines.Facilitated user adoption of new systems through comprehensive communication andtraining.Incident Management:Resolved technical issues through troubleshooting and problem‑solving techniques.Escalated complex issues to higher‑level support when necessary.Implemented preventive measures to reduce recurring incidents.IT Service Management:Contributed to IT service planning and budgeting processes.Conducted user satisfaction surveys to measure service quality.Prepared comprehensive reports on IT service performance.Infrastructure Support:Installed, configured, and maintained hardware and software components.Provided desktop support for hardware and software issues.Administered Microsoft 365 suite (Outlook, OneDrive, SharePoint) and networkinfrastructure.IT Operations:Performed daily system monitoring and maintenance tasks.Implemented backup strategies and disaster recovery procedures.Ensured system uptime and optimal performance.Educational Technology Support:Supported educational activities by providing technical assistance to faculty and students.Managed IT infrastructure in classroom environments.Maintained audiovisual equipment and classroom technology.Security:Implemented and maintained antivirus and anti‑malware solutions.Adhered to security best practices to protect organizational data.

Noida, Uttar Pradesh, India

Technical Skills and ResponsibilitiesHardware and Software Installation: Deployed Microsoft Windows 7 and 8 operating systems on desktop and laptop computers.Assembled and repaired desktop and laptop computers.Configured and managed Wi‑Fi routers to establish network connectivity.Network Troubleshooting:Diagnosed and resolved network connectivity issues.Implemented file sharing solutions using network shares.Documentation and Support:Maintained detailed records of daily tasks and support activities.Provided technical support and documentation to end‑users.

Pune, Maharashtra, India

Technical Skills and ResponsibilitiesIdentity and Access Management: Provisioned and managed user accounts within theActive Directory infrastructure. Desktop Support: Deployed and configured Windows operating systems on workstations.Peripheral Management: Installed and configured printers and copiers to ensure optimalfunctionality.End‑User Support: Provided technical assistance and troubleshooting for hardware andsoftware issues.