Level 1 Troubleshooting for Videoconference Solutions to various companies.Provide support for the videoconference Endpoints from Cisco, Huawei and Polycom.Liaise with Cisco, Huawei and Polycom. engineers for the resolution of complex issues.Troubleshoot,configure and resolve hardware issues, mostly remote hand support.Work trouble and change tickets effectively and efficiently that is interact with NOC Agents, Vendors and Customers to facilitate quick resolution of issues in accordance with established process known as SLA.Document all steps taken to resolve problem during live troubleshooting,intervention and reported issues.Responsible for the replacement process of a faulty material for installation of the new one including,supervising the intervention of field engineer.