Be the connection between sales and customer support to Ensure a fast time to value. Foster client engagement and product use, Be a customer advocate.Create loyal customers ,Oversee the entire support process. Prioritize customer centricity, Resolve customer issues.

• Ensuring the lead generation for Reliance Jio products and services• Single point of contact for the customer support & responsible of Customer life cycle management• Scheduling face to face meeting for migration from their existing network to Jio 4G network• Responsible for solutions to customer queries,concerns & hence, best customer satisfaction• Troubleshooting the problem related to HNIs network / device on priority• Responsible for retention and customer engagement on regular basis to ensure usage and high revenues• Responsible for training staff at Jio stores to enhance customer experience• Responsible for generating report on daily basis• Handling various promotional activities for Jio products and servicesCorporate Tie-Ups/ Service :• Lead generation through various sources• Scheduling and meeting the corporate clients for demonstrating various Jio Products and Services• Taking permission for activities in corporate organization thus promoting Jio Products and Services• Sending proposal and following up with corporate clients• Handling the existing accounts and providing them solutions for all their concerns and queries• Single point of contact for client’s queries and issues thus leading to client satisfaction after acquisition.• Responsible for updating clients about new plans and new product launch

• Preparation of Daily / Monthly Reports (SLA, CMI & CPS).• Giving Technical support for all service type.• Co-ordinate with I&R Team/Access Team/ISP NOC/SOC TEAM. Regular Check on the Internal & External Process.• Ensure CSAT, Smooth Functioning of Process. • Handling inbound Calls & E-mails for TCISL Tech / Non Tech Process.• Co-Ordinate with Regional Team for Escalations.• Calibration with Clients & Operations Team.• Conduction refresher & training for agents, Conducting Certifications & Dipstick for Process. • Monitoring calls and sharing feedback with agents• Handling Escalation, Retention & Wimax L2 Desk, Ensure CSAT for Smooth Functioning of Process• Ensure achieving targets on all Quality and Operational parameters.• Co-Ordinate with Regional Team for Escalations