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Avinash Sonawane is listed as Manager - Customer Success at Ishan Technologies, based in Navi Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Avinash Sonawane.
Avinash Sonawane previously worked as Manager - Customer Experience at Airtel Business and Deputy Manager - Service Assurance at Tata Tele Business Services. Avinash Sonawane holds Master Of Business Administration - Mba, Operation & Supply Chain from Veer Bahadur Singh Purvanchal University, Jaunpur.
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At Airtel Business, my journey as a Manager in Customer Experience blends with over years of leadership in telecommunications, where I honed skills in corporate sales and process improvement. My role involves driving customer satisfaction to new heights and streamlining service assurance processes for our enterprise clients.Previously, as a Deputy Manager at Tata Tele Business Services, I cultivated a robust understanding of service assurance and franchise network operations. I thrive in environments that require meticulous attention to detail and a passion for operational excellence, with a commitment to nurturing strong client relationships and boosting team performance.
Listed skills include Team Management, Management, Performance Management, Business Development, and 6 others.
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Navi Mumbai
Be the connection between sales and customer support to Ensure a fast time to value. Foster client engagement and product use, Be a customer advocate.Create loyal customers ,Oversee the entire support process. Prioritize customer centricity, Resolve customer issues.
Mumbai Area, India
• Ensuring the lead generation for Reliance Jio products and services• Single point of contact for the customer support & responsible of Customer life cycle management• Scheduling face to face meeting for migration from their existing network to Jio 4G network• Responsible for solutions to customer queries,concerns & hence, best customer satisfaction• Troubleshooting the problem related to HNIs network / device on priority• Responsible for retention and customer engagement on regular basis to ensure usage and high revenues• Responsible for training staff at Jio stores to enhance customer experience• Responsible for generating report on daily basis• Handling various promotional activities for Jio products and servicesCorporate Tie-Ups/ Service :• Lead generation through various sources• Scheduling and meeting the corporate clients for demonstrating various Jio Products and Services• Taking permission for activities in corporate organization thus promoting Jio Products and Services• Sending proposal and following up with corporate clients• Handling the existing accounts and providing them solutions for all their concerns and queries• Single point of contact for client’s queries and issues thus leading to client satisfaction after acquisition.• Responsible for updating clients about new plans and new product launch
Mumbai Area, India
• Preparation of Daily / Monthly Reports (SLA, CMI & CPS).• Giving Technical support for all service type.• Co-ordinate with I&R Team/Access Team/ISP NOC/SOC TEAM. Regular Check on the Internal & External Process.• Ensure CSAT, Smooth Functioning of Process. • Handling inbound Calls & E-mails for TCISL Tech / Non Tech Process.• Co-Ordinate with Regional Team for Escalations.• Calibration with Clients & Operations Team.• Conduction refresher & training for agents, Conducting Certifications & Dipstick for Process. • Monitoring calls and sharing feedback with agents• Handling Escalation, Retention & Wimax L2 Desk, Ensure CSAT for Smooth Functioning of Process• Ensure achieving targets on all Quality and Operational parameters.• Co-Ordinate with Regional Team for Escalations
Quick answers generated from the profile data available on this page.
Avinash Sonawane works for Ishan Technologies.
Avinash Sonawane is listed as Manager - Customer Success at Ishan Technologies.
Avinash Sonawane is based in Navi Mumbai, Maharashtra, India while working with Ishan Technologies.
Avinash Sonawane has worked for Ishan Technologies, Airtel Business, Tata Tele Business Services, Tumbledry, and Jio.
You can use AeroLeads to view verified contact signals for Avinash Sonawane at Ishan Technologies, including work email, phone, and LinkedIn data when available.
Avinash Sonawane holds Master Of Business Administration - Mba, Operation & Supply Chain from Veer Bahadur Singh Purvanchal University, Jaunpur.
Avinash Sonawane is listed with skills including Team Management, Management, Performance Management, Business Development, Employee Engagement, Customer Relationship Management, Management Information Systems, and Leadership.
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