Avinash Subba Email & Phone Number

Kolkata

Primary job responsibility is to manage a team of 06 Sales Executives / Managers to achieve and surpass the budgeted revenue/ occupancy targets for the Hotel.Working closely with the Revenue Management and Front Office team of the hotel for short term strategic planning and long term revenue enhancement planning. This includes analyzing business plan based on market share, fair share fluctuations and monitoring revenue productivity for variance and implementing corrective… Show more Primary job responsibility is to manage a team of 06 Sales Executives / Managers to achieve and surpass the budgeted revenue/ occupancy targets for the Hotel.Working closely with the Revenue Management and Front Office team of the hotel for short term strategic planning and long term revenue enhancement planning. This includes analyzing business plan based on market share, fair share fluctuations and monitoring revenue productivity for variance and implementing corrective measures on a periodic basis.Developing and driving implementation of strategies to maximize the share of business for the hotel.Preparation of Business and Marketing Plans for the Hotel along with the consolidated Room nights and Revenue targets for all the Team members. This also involves tracking progress and taking appropriate measures to ensure achievement of desired results.Analyzing customer and competitive data and developing action plans based on the same.Developing a strong pipeline of development candidates, capable of taking on higher responsibilities Show less

Kolkata

Joined the property with the opening team as Sales Head and made the property live officially in theMonth of April’13. Soft launch was done in January 2013 itself.Instrumental in setting up the pricing strategy, implemented effective promotional strategies, traineda highperformance sales team and helped boost corporate image.Set up of all operational and back of the House departments, recruitments at all level of associates,setting up of SOPs and other Operating procedures… Show more Joined the property with the opening team as Sales Head and made the property live officially in theMonth of April’13. Soft launch was done in January 2013 itself.Instrumental in setting up the pricing strategy, implemented effective promotional strategies, traineda highperformance sales team and helped boost corporate image.Set up of all operational and back of the House departments, recruitments at all level of associates,setting up of SOPs and other Operating procedures, also responsible for the setup of processdevelopment, vendor selection. Compiled comparative data of the City Hotels for Pricing, Budgetingand Forecasting. Review the Daily business reports and analyze market and occupancy trends, Monitor the business of competition hotels in terms of new accounts and rates. Ensure that all the operationalstandards set for all the equipment’s & processes are followed.Develop departmental trainers in association with the training department & oversee all the training activities within the department. Maintain regular contacts with corporate and individual customers, and build strong relationships with them. Stay informed about local, national and international best practices/trends in accommodations management. Imparted departmental training, to ensure guestSatisfaction and brand standards are maintained, established an open door policy and staff recognitionprogram.Was instrumental in leading the team from the front and achieving 97% guest satisfaction score,achieved guest enrolment target year on year.Direct and manage the entire operations and for future planning. Responsible for the yearly business plan that includes budgeted revenues and expenses. Implemented an aggressive marketing and advertising plan by using cable TV, public radio, highway bill boards, road signage, airport collateral and direct mailing.Strong and active community leader in relationship to community and charity services. Show less

Bilaspur, Chhattisgarh, India

Revamped pricing strategy, implemented effective promotional strategies, trained a high performance sales team and boosted corporate image. Achieved 2012 outstanding performance award for each reaching the milestone of the company. Led the growth of overall sales and established a competitive sales force by offering aggressive compensation, desirable benefits packages and performance driven sales incentive programs, improved sales policies and practices. Defined the sale cycle… Show more Revamped pricing strategy, implemented effective promotional strategies, trained a high performance sales team and boosted corporate image. Achieved 2012 outstanding performance award for each reaching the milestone of the company. Led the growth of overall sales and established a competitive sales force by offering aggressive compensation, desirable benefits packages and performance driven sales incentive programs, improved sales policies and practices. Defined the sale cycle, created accurate job description and developed standards for customer’s relationship management. Compiled comparative data of the City/ Resort Hotels for Pricing and Budgeting. Developing SOPs, and Brand Standards. Develop and implement strategies for optimization of sale of room’s inventory and Food and Beverage outlets. Review the Daily business reports and analyze market and occupancy trends,Monitor the business of competition hotels in terms of new accounts and rates.Developed departmental trainers in association with the training department & oversee all the trainingactivities within the department. Maintain regular contacts with corporate and individual customers, and build strong relationships with them. Show less

Kolkata

Scheduling shifts and disseminating this data.Directing and assessing workflow periodically.Ensuring the observance of stipulated budgets.Furnishing guests with practical aid, as needed.Resolving notable disagreements between staff.Addressing rule violations committed by guests.Instituting suitable disciplinary measures upon employees' misconduct.Strengthening our fully-functioning security measures and conceptualizing new procedures.

Kolkata, West Bengal, India

Directed and managed the entire operations of front office department and regular operational planning.Responsible for the yearly business plan that includes budgeted revenues and expenses.Creating a strong sense of belonginess among staff, visualizing situations for the improvement of a strong working environment among front line staff, balancing the act with loyal guest, travel agencies, corporate and tour operators. Building strong ties among room forecasts and budgets… Show more Directed and managed the entire operations of front office department and regular operational planning.Responsible for the yearly business plan that includes budgeted revenues and expenses.Creating a strong sense of belonginess among staff, visualizing situations for the improvement of a strong working environment among front line staff, balancing the act with loyal guest, travel agencies, corporate and tour operators. Building strong ties among room forecasts and budgets. Sliding up and down the chain of departments bringing in solidarity between one another for the overall functioning and positive growth. As a whole closely monitoring relationships and bridging ties for the enhancementof better revenue and brighter guest satisfaction.Supervising, delegating, improvising and cognitively enhancing various departments, establishing the need for customer orientation .Using soft skill techniques , supplying departmental training to the down the lines for the growth of organization. Preparing correct group movement information reports like Management Information System, Weekly Sales Report and Guest feedback analysis. Implemented and achieved present and future trends, practices and systems in the hotel industry by the market penetration index. Insightfully penetrating in the midst of guest satisfaction and staff motivation. Over all a lesson that never seems to be enough whether it’s out of box thinking or knowledge discovered theoretically. Show less