Avinash Surila Email and Phone Number

Chaubis Clothing Ltd, founded in 2020.https://chaubisclothing.co.uk/

• Collaborate effectively with Customer Experience Managers to achieve process mapping of the customer journey.• Adhere to Lean methods in order to successfully introduce continuous changes and implement better business processes.• Fulfill processing of departmental documentation. • Serve key role in the Operational Excellence Team, helping improve the customer experience.• Aid the Marketing team in improving internal and external communications for customers.• Promote continuous improvement measures in tandem with team members and management. • Responsible for presenting playback sessions to Senior Management regarding improvements that have been implemented and delivered.

• Executed UAT for new systems implemented to drive business objectives.• Carried out Quality Monitoring, and also assisted the Learning and Development Team with training opportunities.• Supervised and coached newly-recruited employees.• Imparted daily statistics and admin reports to management.• Delivered quotations on available tariffs for potential new customers.• Excelled in retaining existing customers onto new tariffs.• Demonstrated a superior ability to work towards and achieve strict SLA targets.• Charged with taking payments and processing bank details. • Processed changes of occupancy for existing properties supplied by Co-op Energy.• Tasked with inputting data on the relevant operating system Oracle.

Professional sabbatical to travel the US and India

• Partnered with Marketing Team for the development of an application, and acted as SME for Operations.• Headed account managerial efforts, and also conferred with newspaper and magazine publishers from across the country.• Processed data and input stock numbers into the SAP operating system. • Fielded incoming correspondence from customers, and made efforts to resolve issues at the first point of contact.• Enacted administrative duties such as filing customer voucher queries and processing magazine and newspaper returns.