Avinash Tr Email & Phone Number

Stockholm, Sweden

• Systems Handled: Mediation, Interconnect,Billing, Datastage, Content Charging, Self Service, MFT.
• Customer Complaints/Trouble Tickets/Change Order handling, System health checkup, Data monitoring, SLA, KPI management, On-call duties.
• Debugging Alarms, Logs Analysis, Risk Analysis, Updating reference tables, Cleaning up of Error Processing Queues, implementation of change orders, Housekeeping activities of production environment.
• Incident Tool / Patch Management, Coordinating with Global Service Units, Intec, Comfone, Carrier services, VAS, IP, Core team for solving issues.
• Focusing on Operational Excellence and Customer Value Delivery Flows.
• Involved in migration, upgrade, implementation projects. TG4 checklist verification. budgeting, fraud detection. Keeping stakeholders informed.

Bengaluru Area, India

• Systems Handled: Intec SingleView. Domain: Hi-Tech ( Data Centers )
• Design documents Analysis (FDD, TDD), test scenarios designing, identifying the complexity of the functional areas, test case preparation and reviews.
• Involved in design reviews, functional specification reviews and providing estimates for test planning, test case design and test execution.
• Systematic Test Execution which consisted of Smoke, Functional, UI and interfaces testing.
• Identifying bugs at the early phase of testing. Creating defects in testing tool as per the client standards (HP QC) and sending the detailed information of the defects to Dev team for triaging. Tracking the team.
• On time communication to management about the test status and escalating the issues. Offshore-Onshore with Waterfall model was followed.

Stockholm, Sweden

• Systems Handled: Mediation, Interconnect, Datastage, Content Charging, Self Service.
• Customer Complaints/Trouble Tickets/Change Order handling, System health checkup, daily monitoring of data, SLA, KPI management. Archiving of Interconnect data files.
• Debugging Alarms, Updating reference tables, Cleaning up of Error Processing Queues, implementation of change orders, Housekeeping / Business Contingency activities.
• Incident Tool / Patch Management, Coordinating with Global Service Units, Intec, Syniverse, Carrier services, VAS, IP, Core team for solving issues. Audit support activities.

Stockholm, Sweden

• Led and worked with new team coming up frequently and groomed them. Took various telephonic and web based sessions in order to create good resources to the team.
• Received appreciations from clients for the smooth deliveries of software products into production and also for the documentations done for the team.
• Worked with passion with different teams like VAS, BI, IP Communications, Carrier Services, Roaming partners (Inside and Outside EU) and Core team.
• Applied different test methods for efficient testing of Roaming (With EU Regulations), Mobil surf, Bundle discounts, Transfer package, Cost control, Free Money, Free Units, Split, TLA, Secret campaign, Loyalty.
• Worked on concepts like Account Billing, Shared/Non shared top-ups, BWL profiles, Exceed management, Free Units, Free Money, Content Reservations/Debits, Credits/Adjustments, Shadow credit limit, limit breaches, SMS.
• Worked in a big project for handling Real time charging of SMSes which involved systems like Diameter Adapter. Close co-ordination with Telsis SMSC. Tested various CCR vs CDR flows.

Stockholm, Sweden

• Day-to-day test activities and management within the team. Developing test schedules, test strategy, resource/transition planning & test effort estimations on monthly basis. Coordination and Communication with Onsite –.
• Discussion with business & domain analysts to understand work flow of complex functionalities and coordination with development team to meet project time-lines and ensuring high-quality software deliveries to production.
• Involved in identifying business critical areas and definition of test processes (peer review, root cause analysis, checklists) based on guidelines and ensure smooth implementation within team.
• Monitor the team's work throughout test plan development and execution to ensure that testing is on time and within schedules and deliveries to production are as per specifications. On time reporting to leads about.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Pre University Degree, Physics , Chemistry , Maths And Biology