Our team at Citi thrives on meticulous workforce management, harnessing my analytical skills to ensure operational excellence. With a recent transition to Citi and a solid background at Tata Consultancy Services, I've honed a keen expertise in process improvement and problem solving, vital for today's dynamic business environment.At TCS, my role as a Business Process Lead empowered me to refine our strategies using visual Dashboard using Power BI, contributing significantly to streamlining processes. My mission aligns with delivering exceptional customer satisfaction through enhanced efficiency, a testament to my dedication to refining the quality and effectiveness of business operations.