• Pioneered set-up of Process Centre of Excellence focusing on optimizing and transforming business processes across Australian Unity• Defined Governance Framework, modelling standards and practices• Enabled team with regular coaching on Process Modelling using BPMN 2.0 & Signavio Process Intelligence• Delivered over $5 Million of revenue savings, leveraging Signavio Process Intelligence in o Customer Onboardingo Employee Onboardingo Billing Code Improvements• Define Strategic roadmap for tool rollover in the organization• Support Senior Management and C-Level expectations in defining strategic goals with data and framework to evaluate the progress• Setup capability assessment and process maturity framework• Set up Automated Workflows, Process authorisation and dictionary in Signavio• Lay roadmap for product capability enablement and roll out of Advanced Customer Journey maps, Enterprise Architecture Diagrams and Navigation maps• Manage Budget, resourcing strategies & cross BU revenue sharing

CPS 234/230 transformation1. Set up on governance framework for CPS230 Implementation2. Configure Signavio to support CPS230 delivery3. Risk, Controls & Obligation governance framework

Set-up Process COE for Aware SuperProvided SAP Signavio Technical and Architectural guidanceDefined Process Governance Framework and Aware Super Capability Development Strategy

• Instrumental in set up of new product for Institutional Banking• Performed data analysis and developed data model for Credit Risk Ratings• Enabled a Worldwide platform for Business to view country specific Risk, AML, CTF

Independent Consulting for Australian Unity to Setup Process Centre of Excellence

Program: Controls Improvement Program & RemediationTools: Signavio, Office 365, JIRA Roles and Responsibilities• Advanced Data analysis and modelling business models to define and maintain roadmaps that aligns traceability Strategy, Business Operations and Technology• Stakeholder engagement, influencing consistency of Process Transformation across the division and alignment to project’s priorities• Define tactical and Strategic approaches to address gaps in different areas of the bank including Financial Crime (FinCrime), AML, Sanctions• Apply a structured business architecture approach and methodology for capturing the key views of the enterprise.• Review business processes models developed by team inline with BPMN Standards• Work with the Business Owners to develop and implement ‘To-Be’ process maps and artefacts to embed lasting process change and ensure they contain the appropriate and applicable risk controls.• Apply the best practices of the banking industry to provide an improved Risk & Controls Framework • Develop Business Cases and Change Proposals that provide the justification for Capability improvement initiatives• Help facilitate and support workshops, working with stakeholders to define process, identify current issues and develop future state process maps.• Ensure alignment to enterprise process methodologies, frameworks, standards and tools (including Lean Six Sigma and Agile).• Leverage Signavio capabilities to align ‘One Bank View’ through Process Models, Customer Journey maps and Process Intelligence

Client(s): NAB, AMP, Revenue-NSW, PEXA, NBN, Telstra• Lead Client engagements as Single Point of contact to deliver Signavio Consulting Program• Evaluate client’s business arena, practices and Process maturity• Deploy Signavio Solutions to align the BPMN Best Practices along with Client specific needs• Set up approval workflows (Workflow Accelerator), Process Maturity Assessments • Lead Process Intelligence (PI) Engagements – Condition the data using Python & SQL, analyse the PI findings and identify areas of concern, recommend improvements and potential RPA areas• Collaborate with our product development team to define new product ideas and features for future releases• Train clients on different Signavio Solutions including – Process Manager, Workflow Accelerator, Admin & PI• Champion pre-sales by setting up demos to align the Client’s industry demands• Support sales by detailing the technical aspects in RFP

• Define roadmap for Process Standardisation and product (Signavio) roll out across the bank• Lead migration from ARIS to Signavio• Define process governance model and policies • Define mapping Standards, authorisation mechanism and roll out new modelling tool – Signavio• Setup capability assessment and process maturity framework• Lay roadmap for product capability enablement and roll out – Customer Journey maps, Enterprise Architecture Diagrams and Process Intelligence

Responsibilities:• Delivered over 250 business process with a team of 12 BAs across the Home lending domain of NAB• Define assessment mechanism, risk profiling and deliverable artefacts for APRA & Royal Commission• Manage Scope of the program, Prioritise, allocate Resources and monitor the weekly & monthly activities• Define ECLAF Parameters, developed the Risk profile based on the probability and impact • Track the progress of the process assessment and report to the Head of Remediation program• Facilitate workshops to showcase the Risks Assessed using FMEA Framework to the General Managers, Head of Compliance and Risk, SMEs, Management Assurance and Business Owners• Define the FMEA Framework to assess the probability and impact of the process gaps • Recommend Technical, Tactical and Strategic fixes

Responsibilities as Portfolio Lead• Delivered over 22 business process with a team of 5 BAs• Define assessment mechanism, risk profiling and deliverable artefacts • Manage Scope of the program, Prioritise, allocate Resources and monitor the weekly & monthly activities• Define ECLAF Parameters, developed the Risk profile based on the probability and impact • Track the progress of the process assessment and report to the Head of Remediation program• Facilitate workshops to showcase the Risks Assessed using FMEA Framework to the General Managers, Head of Compliance and Risk, Management Assurance and Business Owners• Define the FMEA Framework to assess the probability and impact of the process gaps Responsibilities as Senior Consultant• Model the business process with OBPA (previously ARIS BPMN)• Identify the gaps in the process, assess the risks for impact and probability and consolidate dollar values• Recommend Technical, Tactical and Strategic fixes• Identify deviations from the policy, analyse data, formulate and implement Remediation• Arrange walkthroughs with the Business Owners, SMEs and instruction writers to enable transition of Changes

• Evaluate existing Business Processes , conduct Fit-Gap Analysis & Align business process to Cúram OOTB • Legislation & Policy implementation• Scope Management , Release Planning and resource management• Create Functional Specifications, UML Diagrams, Use Cases, NFRs, Business Rules and Business Process Models• Lead Team of 6 BAs – train, coach and mentor on the Job• Requirement Gathering and Analysis• Lead UI design and customization• Led Business community workshops for Business Process re-modelling of- Task and Workflow Management- Document Management- Legislation – Rule implementation- Notifications- Advance Claims- Supervisor Workspace- Designed Organisation Structure, Roles & Audit Management Processes• Shape client requirements while advising and demonstrating solutions in order to architect a solution• Collaborate with Development and test teams for Test Case review, System Testing and Facilitate UAT• Set Business Commitments, perform annual appraisals and groom team members• Appraise Key Business Cases, identify areas of improvement and perform Feasibility analysis

• Business Process Ownership to ensure the end-to-end solutions are developed and delivered in the right time• Roadmap Preparation & Preparation of Estimates• Led team of 4 - Manage, Review Work and nurture business analysts• Requirement Analysis, Development & Validation of Business Process Flows and User Stories• Wireframes Preparation and Validation• Traceability Matrix preparation, Integration Test and UAT co-ordination• Implementation of process in various components and platforms by liaising with the platform designers• Conducting performance appraisal for the team members• Review alignment of Key Business Process to Industry Standard - eTOM

Worked in all the Phases of Software Development LifeCycle (SDLC)• Requirement Gathering and Analysis to develop Functional Business Requirements and NFRs• UML Modelling, Traceability matrix development• Interaction with the Business users of the Application developed as well as other Applications with which the interface needs to be developed for the application• Validation of Test Plans• HTML Wire frame Preparation• Code Deployment • UAT and System Integration Test Co-ordination• Deployment and Configuration Manager

Application Development in VB, VBA and MS Access• Develop new applications using VB, VBA• Enhancement in SQL Stored Procedures and application Bug Fixes• Servers Management including deployments on Websphere Server• Nurturing Team Members