Practice Manager - Process Centre Of Excellence - Australian Unity
Current• Pioneered set-up of Process Centre of Excellence focusing on optimizing and transforming business processes across Australian Unity• Defined Governance Framework, modelling standards and practices• Enabled team with regular coaching on Process Modelling using BPMN 2.0 & Signavio Process Intelligence• Delivered over $5 Million of revenue savings, leveraging Signavio Process Intelligence in o Customer Onboardingo Employee Onboardingo Billing Code Improvements• Define Strategic roadmap for tool rollover in the organization• Support Senior Management and C-Level expectations in defining strategic goals with data and framework to evaluate the progress• Setup capability assessment and process maturity framework• Set up Automated Workflows, Process authorisation and dictionary in Signavio• Lay roadmap for product capability enablement and roll out of Advanced Customer Journey maps, Enterprise Architecture Diagrams and Navigation maps• Manage Budget, resourcing strategies & cross BU revenue sharing