Conducted product demos and presentations, resulting in a minimum of 3 product trials per month.Supported a major bank in India by improving IT infrastructure efficiency and security of their 150,000endpoints, working flexible hours across night, weekend, and holiday shifts.Developed and maintained technical expertise in the Bigfix product, providing technical assistance tocustomers during the sales process.Organized and participated in industry events, such as webinars, trade shows, and conferences,resulting in lead generation and product promotion.Collaborated with the sales team to develop and execute sales strategies, resulting in achievingquarterly revenue targets.Collaborated closely with the product development and business analysis teams to gather valuableinsights from customers and prospects, which led to significant enhancements in the product's features and functionalities

Provided technical architectural leadership and expertise for account infrastructure services-basedenvironments, translating business strategies into comprehensive technology strategies and execution plans (roadmaps).Led a team of technical experts to successfully deliver on project goals, ensuring timely and high-quality execution of tasks.Delivered measurable impact by implementing solutions that increased efficiency and reduced costs,resulting in a 15% reduction in project delivery time and a 20% reduction in operational costs.Recognized for outstanding performance and Operations, awarded the Customer Support andoperations of the Year award in 2016 for contributions to the company's success

Managed and provided leadership to a team of Bigfix Administrators and Solution Providers, overseeingpatching activities across multiple platforms like Windows and Linux , SQL Servers and ensuring timelydelivery of critical patches and updates.Conceptualized and implemented automation processes to reduce patch deployment time by 30%,resulting in increased system availability and improved overall security posture.Led the successful implementation of a new Bigfix infrastructure, resulting in a 40% reduction in patchdeployment time and a 15% reduction in operational costs.Recognized with the outstanding contributions to the company'spatch management program of major client in Mumbai.

Provided server infrastructure support to major IT cooperates and users in a 24/7 uptime environment,often working double shifts to accommodate time zones.Implemented and managed Active Directory change, configuration, and incident management, resolving22 incidents every day.Led WSUS patch deployment of 650 servers and 6000 desktops/laptops, resulting in improved securityand system performance.Managed the installation, configuration, and troubleshooting of McAfee Antivirus across 1500 Windowsserversand Exchange 2007 mail server, ensuring optimal system functioning.Conducted analysis and troubleshooting for 3000 systems, effectively communicating with clients toverify the root cause of computer problems.Implemented new technologies and methodologies to improve support processes and provide betterservices to customers, resulting in increased efficiency and customer satisfaction.

Led technical support and administration for regional offices of Institute of Actuaries of India,troubleshooting network and server issues, providing user management and technical training resulting in a 25% reduction in support issues.Implemented IT strategy and policy of Group, planning and supporting network and serverinfrastructures, ensuring IT security and compliance, and reducing costs by 10% by negotiating vendor contracts and optimizing system usage.Developed proposals and solutions for evolution of IT structure according to needs of company andusers, serving interfaces to parent company network, resulting in a 15% increase in system efficiencyand reducing downtime by 20%.Demonstrated respect, friendliness, and willingness to help wherever needed, Collaborated effectively in a team environment, providing support and guidance, leading team projects from start to finish, resulting in successful delivery of 5 major projects on-time and under budget.Managed time efficiently to complete all tasks within deadlines, while paying attention to detail, andacting as a team leader in group projects, delegating tasks and providing feedback, resulting inincreased team productivity by 15%.Gained extensive knowledge in data entry, analysis, and reporting, using critical thinking to break down problems, evaluate solutions, and make data-driven decisions, resulting in the implementation of a new reporting system that increased efficiency by 20%.Demonstrated creativity and resourcefulness through development of innovative solutions, deliveringservices to customer locations within specific timeframes, resulting in a 10% increase in customersatisfaction and a 5% increase in revenue.

Deployed 50 desktops per day while managing time efficiently in order to complete all tasks withindeadlines.Demonstrated a high level of initiative and creativity while tackling difficult tasks, and participated inteam projects, demonstrating the ability to work collaboratively and effectively.Worked flexible hours across night, weekend, and holiday shifts, taking on an average of 4 calls perday.