Avinash Gaurishankar Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

o Led a team of highly skilled and experienced engineers supporting Atlassian's cloud products, specifically focusing on providing an exceptional experience for Jira Service Management Software users.o Hired, mentored, coached, and retained a team of experienced professionals with 10+ years of expertiseo Maintained a hyper-focus on team coaching, skills.

Bengaluru, Karnataka, India

o Managed a team of technical support specialists to achieve world-class levels of customer satisfaction by ensuring appropriate resource allocation and establishing effective work schedules.o Collaborated globally with peer teams and leadership to ensure accountability and timely completion of tasks.o Participated in driving the organizational vision and.

Bengaluru, KA, India

□ Built a high performing team of “15 Client Services Specialists” to provide superior customer experience related to orders and access to the partners & end customers of Autodesk products.□ Program manage & Lead the Citizen Development program within global Client Services Operations.□ Empower and mentor the global client services specialists to embark.

Bengaluru, Karnataka, India

□ Built a high performing team of “10 Service Delivery Managers” to provide post sales implementation service to the accountant partners.□ Set up processes and ideate 13 week engagement charter to establish productive and professional relationships with Chartered Accountant Firms.□ Partner with Sales team to ensure a successful and thorough hand-over of.

Bangalore

• Managing the QuickBooks Online India Customer Experience Lab team.
• Data migration operations
• Customer Experience for Data Migration Requests
• Enhancing Data Migration tool and Data Migration methods
• QuickBooks Online Expert

Bengaluru Area, India

Being the Sr. Supportability Specialist for QuickBooks Online I was responsible for the VOC on the product for India region, helping the Tier I & II teams with their technical questions, working with the PM and PD team in getting the issues/product asks prioritized and implemented & working with the global teams to ensure that the product asks are aligned.

Bangalore

Being an in house expert on Intuit Money Manager (IMM/Quicken Online for India) & QuickBooks Online I was responsible for the resolutions of all the issues that were reported for the product, working with various teams within the organization to ensure customers get the expected experience from the product.The work of Support Operations Analyst included of.

Bangalore

Being a Level-2 Engineer with the client-management team I was responsible for the resolution of all the problems or issues that the client experiences post-deployment and to fulfill the client’s recommendations and change-requests to the best of the product’s capability.The work of client-management at the level-2 consisted of the following functions and.

Bangalore

Being a Technical Support Engineer for HP Compaq Commercial Desktop and Thin-client units I was responsible for quality service delivered to clients, that included:- Providing support to the large commercial organizations, which have purchased HP Compaq Commercial Desktop and Thin-Client units, through email and chat.- Logging case in the WFM CRM tool and.

Varanasi Area, India

As a founding member of the company I was responsible for the development and maintenance of the software projects & sales and service of the computer hardware. Some of the major responsibility included:- Requirement gathering from the client and creating prototype design for presentation. Tools used are Microsoft PowerPoint, Visual Basic 6 and Microsoft.

Pgdba, Human Resource, A

Pgdca, Computer Application

B.Com, Commerce