• Windows 10/11 troubleshooting• Windows update and upgrade• System backup through Ease US and Azure backup• Disk Partition and RAID (0,1,5 and 10)• Virtualization (VMware)• ITIL and SLA• Windows Server 2016, and 2019• ADDS, Group policy management.• Troubleshoot and configure SharePoint, OneDrive, teams, Outlook.• Telnet, SSH, VLAN, Port-Forwarding, LAN/WAN, IP Addressing• Network drives mapping and NTFS permissions• Microsoft Intune (Device enrollment, Application packaging and deployment, Mobile device management) • Remote support through- Remote desktop connection, Teams, Team Viewer, Any desk, Zoom, and quick assist.• Fresh desk ticketing System• DNS, DHCP, Print Server, File Server, Domain Controllers• Azure AD, Multi-Factor Authentication, Self-service password reset, RBAC and Azure storage account (File Shares and Blob)• Azure VM creation and management• Microsoft 365 administration, account creation, licensing, user management, Distribution list, M365 groups• MS Exchange, User and Shared Mailbox, Mail tracing, Email delegations

• Strong customer service and communication skills including the ability to understand inside problems and clearly explain solutions.• Delivered exception customer service to every customer by leveraging extensive knowledge of products and services and fostering friendly, positive interactions.• Resolved customer service or billing complaints by adjusting bills and refunding money.• Maintained customer satisfaction by focusing on meeting their needs and resolving their issues with innovative strategies.• Maximized revenue by providing top-notch quality assurance and eradicating downtime.