As the Technology Director at Syniverse, I manage the technology operations for the company's Carrier Messaging, Number Lookup, and Antispam Services that generate a major percentage of the annual revenue. I have over 20 years of experience in the messaging and cloud domain, with a proven track record of delivering reliable and quality infrastructure to customers globally.I provide technical leadership, clarity, and direction for Global support teams, ensuring that technical standards, procedures, and architecture designs are strictly followed. I also plan, direct, and coordinate operations and infrastructure activities, while keeping the technical infrastructure up and running efficiently. I am responsible for capacity planning, budgeting, customer escalation, and incident management. I have spearheaded several process changes within the organization to improve project prioritization and resource planning. I work closely with the executive leadership team to align the technology strategy with the business goals, and drive transformation and innovation in the messaging and cloud field.
Listed skills include Unix, Troubleshooting, Operating Systems, Vendor Management, and 15 others.