Avinash Pillai Email & Phone Number

Tampa, Florida, Us

1. Leading technology operations for Syniverse’s multimillion dollar Messaging, Number Lookup (ENUM) and AntiSpam Services.2. Provides technical leadership, clarity and direction for offshore teams and ensured that technical standards, procedures, and architecture designs are strictly followed.3. Responsible for planning, directing, coordinating application Operations & Infrastructure activities across Datacenters. 3. Ensured that all major operational activities associated quality and integrity is consistent with IT methodology and best practices.4. Responsible for maintaining customers SLA’s.5. Managed all customer escalation and incidents. 6. Responsible for capacity planning & budgeting for messaging, ENUM and Antispam platforms.7. Initiated several process changes within the organization related to project prioritization and resources planning. 8. Conduct quarterly reviews with technology vendors, provided score cards, shared road maps, and guided them for improvements.

Tampa, Florida, Us

During the 2nd tenure I have move to applications operations team (App OPS) and build a new team and took charge of complete Operations for A2P Messaging in various roles. Managed System Admin, Networks, Database and Application Operations for Enterprise Messaging.

Tampa, Florida, Us

Responsible for Syniverse’s North America Data Center operations where company's major customer facing SLA based products were hosted. Responsibilities:1. Responsible for the implementation and operation of all technology infrastructure in the Datacenter.2. Responsible for the implementation and operation of technology infrastructure in the Datacenter.3. Delivered reliable and quality infrastructure into the production environment based on the business requirements.4. Kept close contact with key Vendors and respective support team representatives directly to ensure that required support is received on priority-1 status all the time.5. Kept close contact with key Vendors and respective support team representatives directly to ensure that required support is received on priority-1 status all the time.

Bangalore, Karnataka, In

 Managed Datacenter operations for Verisign Inc. Leading a team of engineers and trained them on latest technologies.  Performed Datacenter migration projects for US customers.  Build and maintained Voice solution for the company for the first time to support TAP Protocol.

Bangalore, Karnataka, In

 Technical consultant providing consultation to Verisign Inc. Resolved highly sensitive technical problems, improved operations and provided exceptional client support.

In

 In this capacity I was responsible for managing an SLA based Helpdesk support for all our internal customers across the globe. Primarily responsible for the security Audit and the Certification of BS7779 and ISO certification for the organization. Responsible for providing Level-2 & Level-3 technical support to ODC customers and provide them with the right infrastructure. Responsible for managing MS-Exchange, Active Directory Services and all Microsoft Enterprise products running for the organization.

In

 Responsible for managing production servers and duties included scripting, Project Management for systems-related projects, supervising or training fellow engineers. Responsibilities include setting up production infrastructure and managing them for the organization. SQL Clustering and storage architecture design techniques, theories, principles, and practices. Also helped with designing, building, installing, configuring, and supporting Windows /Unix servers. Lead a team of Helpdesk Engineers providing IT support to Bangalore Office and remote support to Pune and US locations.

In

 Responsible for performing and coordinating effective installation and performance of all Windows/UNIX operating systems and hardware. Responsible for setting up and managing Antivirus servers and maintaining them for the Origination. Responsible for maintaining and monitoring computer system security, compliance, and performing disaster recovery exercises. Primarily in charge of backups for all file Servers and Production Servers including the MS-Exchange.

In

 Responsibilities involved handling Helpdesk tickets and all desktop/laptop related issues. I was charged with installing, supporting and maintaining servers and desktop systems, and planning for and responding to service outages and other problems. OS / patch Installation, management, Configuration, application loading and trouble shooting. Responsible for doing inventory for IT assets.

In

 I started my career in Aztec Software Ltd as a Trainee Engineer. My job responsibilities involved handling Desktop/Helpdesk calls.

Master'S Degree, Data Communication And Networks

Bachelor'S Degree, Electrical, Electronics And Communications Engineering