Avinash Rai Email and Phone Number

1. Operational Excellence & Customer Delight:Achieve and exceed city-level Net Promoter Score (NPS) targets.Ensure smooth and efficient delivery of all operational services (food, hospitality, internet, laundry, security, maintenance) across all residences.Proactively identify and resolve customer pain points.Drive continuous improvement in operational processes and service quality.2. Financial Performance & Profitability:Own and manage the P&L for the entire city.Drive revenue growth and maximize profitability.Effectively manage operational costs and optimize resource utilization.Achieve and exceed city-level revenue and profitability targets.3. Team Leadership & Development:Build, lead, and mentor a high-performing team of Residence Captains, Micro-market Managers, and other operational staff.Ensure effective team communication, collaboration, and performance.Conduct regular performance reviews and provide constructive feedback.Develop and implement training programs to enhance team skills and knowledge.4. Technology & Process Improvement:Effectively implement and utilize new technologies and operational tools.Streamline operational processes and improve efficiency.Leverage data and analytics to identify areas for improvement and make informed decisions.Drive the adoption of best practices and continuous improvement initiatives.5. Compliance & Safety:Ensure compliance with all relevant regulations and safety standards.Maintain a safe and secure environment for all residents.Proactively identify and mitigate potential safety and security risks.

• Coordinate various projects, ensuring seamless execution from initiation to completion with Collaborate with cross-functional teams to achieve project milestones and objectives.• Implement efficient workflow processes to enhance team performance and achieve organizational goals.• Develop and maintain strong relationships with vendors, negotiating favorable terms and agreements.• Oversee daily office operations, including facilities management and administrative tasks.• Manage commercial leasing activities, including lease renewal processes • Establish and maintain effective vendor relationships, ensuring timely delivery and quality of services.• Communicate with internal teams, vendors, and stakeholders to ensure alignment on goals and objectives.

• Provided strategic direction and leadership for all operational activities at The Covie, aligning them with the organization's mission and objectives.• Managed and mentored a diverse team, fostering a collaborative work environment and providing guidance and mentorship to team members for professional growth and development.• Streamlined operational processes and workflows to enhance efficiency and reduce costs, resulting in improved productivity and resource optimization.• Oversaw the budgeting process and financial planning for the organization's operations, ensuring responsible allocation of resources and adherence to financial targets.• Managed a portfolio of properties, overseeing leasing, maintenance, and tenant relations to ensure high occupancy rates and tenant satisfaction.• Established and maintained quality control measures and ensured compliance with industry standards, regulations, and company policies to guarantee the highest level of service quality and safety.• Managed relationships with vendors and suppliers, negotiated contracts, and ensured the timely delivery of goods and services, optimizing cost-effectiveness.• Implemented key performance indicators (KPIs) to measure operational performance, tracked progress, and reported findings to senior management for data-driven decision-making.• Implemented initiatives to enhance the overall customer experience, resulting in increased satisfaction levels and tenant retention.• Developed and executed comprehensive emergency response and crisis management plans, ensuring the safety and well-being of residents and employees.• Engaged with the local community and stakeholders, building positive relationships and fostering a sense of belonging among residents.• Spearheaded environmental and sustainability initiatives within the organization, implementing eco-friendly practices and promoting corporate social responsibility.

• Skillfully worked with others to accomplish goals and expertly directed the delivery team to consistently provide high-quality work. • Managing the day-to-day operations of 33 buildings with a total annual budget of Rs. 35Cr, established long-term partnerships with suppliers, outlined procurement strategies, and spearheaded process improvement projects to cut operational expenses.• Provided administrative support to management, resulting in improved efficiency in daily operations• Developed and implemented processes and procedures to streamline office operations • Managed suppliers, oversaw distribution and lean operations, assisted with new product development, and planned for future needs. • Have developed Supply, Inventory, and Demand Planning systems that work together and increase stock on hand. • Extensive background monitoring MIS reports on warehouse performance and efficiency and coordinating schedules and the delivery of final goods with the supply chain.

• Auditing quality systems to ensure compliance.• Responsible for overseeing all aspects of the supply chain, including procurement, receiving, warehousing, and shipping, to ensure that inventory levels are optimal and transactions proceed smoothly. • Negotiated favourable contracts with vendors that resulted in cost savings of 12%.• Developed and implemented a customer service strategy that improved customer satisfaction ratings by 5%.• Skilled in leveraging the talents of distributed teams, external partners, and internal stakeholders to produce optimal business results in a given location. • Consistent reports on business operations and financial status; close observation of any necessary corrective actions or novel approaches to be taken. • Helped maintain the company's position as an industry leader in terms of competitiveness and innovation, and played a key role in coordinating with Customers to achieve business expansion goals. • Dynamically led a group of 40 professionals because to superb organizational and planning skills.

• Heavy reliance on risk assessments and audits to ensure adherence to regulations. • Expertise in managing day-to-day warehouse operations and developing shipment schedules in accordance with the needs of suppliers; extensive collaboration with suppliers. • Meticulous in bench-marking, found weaknesses, analyzed and put into practice methods for minimizing potential dangers in normal warehouse procedures. • Exceptionally responsive to market changes and proactive in allocating work across employees. • Skillfully managed many teams, including setting schedules, allocating resources, and facilitating employee training and development. • Managed a team of warehouse staff that successfully completed a major inventory project on time and within budget• Do quality audit to inventory control system that improved inventory accuracy by 3%• Monitor and implemented warehouse safety protocols that reduced accidents.

As Shift manager my Task is :Looking for Sales activities & Analyzing trends Establishing healthy & prolonged business relations with customers. Taking care of indent of food items & checking inventory of it. Active participation in Training of the Team.Making Daily based data like Food Cost, Daily sale data, weekly and monthly sales data.Controlling Store costs, providing maximum EBIDTA,Take care of license work like food license,weighing machine license etc.

As shift manager i ensure smooth operation, sale strategy, Active participation in Training of the team.My responsibilities was making all report like Food Cost, Variance of Food Cost,Projection of month, Daily based data, weekly and monthly sales data, Taking care of indent of food items (on every 2nd day) from commissary, checking inventory, profit and loss, Preparing all MIS Reports, controlling cost, providing maximum EBIDTA, leading and managing CSR activity.

As a trainee, i always try to learn than demonstrate the activity.and always asked for the feedback to my senior. I was always took initiative for the customer handling. I learned about inventory, team leading, sale skills and ensuring best customer services.