 Operations – Service outage detection/ Network performance. Analyzing email fraud and helping customers to take necessary steps. Handled 50 plus calls daily with an average handle time of less than 10 minutes per call. Daily audits and ensuring agents maintain compliance while following best practices. Following call quality regulations as pre requirements. Went above and beyond for providing fraud analysis and technical services.

 Monitored new and revised legislation to ensure company compliance with legislative requirements. Established and updated written safety standards monthly to ensure compliance with legislative requirements and company policies. Coordinated activities related to TS16949 and OHSAS 18001 required Health and Safety procedures, ensuring successful conformance on all periodic audits. Developed and provided leadership training, ongoing maintenance, and continuous improvement auditing… Show more  Monitored new and revised legislation to ensure company compliance with legislative requirements. Established and updated written safety standards monthly to ensure compliance with legislative requirements and company policies. Coordinated activities related to TS16949 and OHSAS 18001 required Health and Safety procedures, ensuring successful conformance on all periodic audits. Developed and provided leadership training, ongoing maintenance, and continuous improvement auditing for the ISO14001 standard and company Environmental Management System (EMS). Provided meaningful statistics and recommendations to management for improving workplace health, safety, environmental, and loss control. Implemented ergonomic assessments and improvements, WSIB claims management, and return to work program. Conducted hazard identification and accident prevention, coordinating follow-up actions on committee recommendations. Show less

 Regularly conducted inspections of construction sites to assess compliance with safety standards and regulations. This involved identifying potential hazards, documenting findings, and recommending corrective actions to mitigate risks. Conducted air quality monitoring and analysis to assess levels of air pollutants, ensuring compliance with environmental health and safety (EHS) standards. Reviewed equipment specifications to verify inclusion of EHS requirements before initiating the… Show more  Regularly conducted inspections of construction sites to assess compliance with safety standards and regulations. This involved identifying potential hazards, documenting findings, and recommending corrective actions to mitigate risks. Conducted air quality monitoring and analysis to assess levels of air pollutants, ensuring compliance with environmental health and safety (EHS) standards. Reviewed equipment specifications to verify inclusion of EHS requirements before initiating the ordering process. Developed Job Safety Analysis (JSA) and conducted safety induction training for employees and contractors to enhance safety awareness. Conducted regular pep talks and toolbox talks (TBT) with workers, foremen, and supervisors to communicate safety guidelines and address safety concerns. Coordinated ISO audits and facilitated implementation of recommendations for continuous improvement in safety practices. Conducted site assessments to identify potential hazards and provided remediation recommendations to mitigate risks. Developed and delivered safety training programs for employees and contractors, ensuring comprehensive understanding of safety protocols and procedures and prepared incident reports, maintained accurate records of incidents, near misses, and corrective actions. Show less

 Created and implemented safety programs to promote a culture of safety within the organization. This included conducting risk assessments and ensuring compliance with safety regulations. Regularly inspected work areas and processes to identify potential hazards and ensure adherence to safety protocols. Conducted audits to assess compliance with safety standards. Led investigations into workplace incidents and accidents to determine their causes. Prepared incident reports and… Show more  Created and implemented safety programs to promote a culture of safety within the organization. This included conducting risk assessments and ensuring compliance with safety regulations. Regularly inspected work areas and processes to identify potential hazards and ensure adherence to safety protocols. Conducted audits to assess compliance with safety standards. Led investigations into workplace incidents and accidents to determine their causes. Prepared incident reports and recommended actions to prevent similar incidents in the future. Developed and delivered safety training programs for employees, contractors, and visitors. Ensured proper use of personal protective equipment and promoted safe work practices. Kept accurate records of safety-related information, including incident reports and safety training records. Assisted in preparing safety-related reports. Show less