Avinash Shahi Email & Phone Number

Noida, UP, IN

Noida, Uttar Pradesh, India

• Auditing Property Listings: Thoroughly audit property listings added by verifiers, customers, or brokers to ensure accuracy, completeness, and compliance with standards. This involves verifying property details.
• Real-Time Property Verification: Implement a system for real-time verification of properties, enabling immediate validation and tagging of properties upon inspection.This ensures that verified properties are promptly.
• Dynamic Listing Management: Manage the flow of property listings in real-time by categorising them into residential and commercial segments. This segmentationfacilitates efficient navigation for customers and enables.
• Track Record Maintenance: Maintain a comprehensive track record of all verified and rejected property listings, updating it regularly. Generate daily reports summarising the status of listings, including verification.
• Feedback Loop Implementation: Establish a feedback mechanism to provide regular insights and suggestions to verifiers for improving the quality of property images andlistings. Offer constructive feedback on a weekly.
• Quality Assurance Testing: Take on the responsibility of testing and identifying bugs in the verification process, as well as proposing enhancements or new features to improve efficiency and accuracy.

Noida, Uttar Pradesh, India

• Working on Tools like JIRA, TAIGA, TRAC,JD OMNI.
• I was responsible for transforming and managing Inbound & Outbound Tech support and its Quality Operations for JD Omni product.
• I was tasked with monitoring metrics such as Abandonment, FCR, Quality Scores, Agent Utilization, and TAT for all team members under the technical supportfunction.
• One of my key contributions was implementing and improving the In-House CRM system for the technical support team
• This resulted in maintaining high-quality standards and enhancing productivity. I alsoestablished and automated agent performance management with incentive programs based on customer feedback and overall performance.
• Additionally, I was responsible for recruitment, training, and T2T quality feedback to agents.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Diploma, Electrical And Electronics Engineering, 76%

Activities and Societies: Leader Of my Debate Team, Captain of my sports team