Responsible for providing leadership in identifying IT strategy, Roadmap, and programexecution for managing IT Infrastructure and Operations for India, Thailand, Philippines,Pakistan, Bangladesh and Sri Lanka.▪ Lead IT strategy, roadmap development, and execution for managing infrastructure and operations across multiple countries. ▪ Conduct technical analysis and manage governance frameworks and IT architecture.▪ Oversee office and warehouse site relocations, including cost estimation, infrastructure setup, and asset disposal. ▪ Enhance in-house automation bots, improving functionality and knowledge base. ▪ Coordinate with HR and asset management for onboarding new employees and managing IT assets. ▪ Collaborate with security services to ensure compliance with DLP, corporate security, and SOC protocols.▪ Optimize network infrastructure and improve connectivity in R&D centers and warehouses.▪ Negotiate IT product purchases and manage vendor relationships to ensure timely delivery.▪ Cost Optimization: Expertise in identifying cost-saving opportunities within IT operations and approve IT budgets in coordination with business units and corporate leaders.▪ Implement lean processes to enhance end-user experience and oversee adherence to IT policies.▪ Digital Transformation: key role in driving digital transformation through SAP S/4HANA implementation, aligning IT strategies with business goals.

▪ Led a Windows Server OS upgrade and hardware refresh, aligning with project timelines, achieving 95% on-time delivery.▪ Supported the Project Board, ensuring 100% adherence to key deliverables and milestones.▪ Coordinated resource allocation across 5 technical projects with low to moderate complexity, optimizing resource use.▪ Utilized project management tools (Jira, MS Project, Confluence) to ensure quality standards and timely delivery.▪ Monitored project status with daily/weekly updates from Team Managers, maintaining 90% project alignment with plans.▪ Managed Change Requests (CR) and tasks, collaborating with team members to prevent delays.▪ Maintained the Risk Register, identifying and mitigating risks through corrective action plans.▪ Led QA activities, tracking progress to ensure compliance with quality standards and addressing identified risks.▪ Organized Project Kick-offs and User Acceptance Testing (UAT) sessions, facilitating smooth project transitions.

▪ Managed a global web application supporting approximately 100,000 users, ensuring 99.9% system uptime.▪ Supervised 20+ critical application servers, IT infrastructure, and systems.▪ Coordinated with the team to monitor and resolve operational issues, achieving a 40% improvement in incident response time and reducing downtime by 15%.▪ Provided weekly and monthly progress reports to senior management and clients.▪ Ensured cross-functional teams adhered to 100% of contractual requirements and project timelines, throughout the software development lifecycle.▪ Directed and implemented change management processes, reducing security vulnerabilities by 30% through robust mitigation strategies.

▪ Managed and mentored a team of 10+ members in a 24/7 operational environment, fostering skill development and ensuring round-the-clock support.▪ Performed routine monitoring and maintenance of 300+ Windows servers (both hardware and software)▪ Managed data backup processes, conducting daily checks of backup logs, with a 98% success rate in file restoration and data recovery.▪ Oversaw the resolution of server-related issues, reducing incident resolution time by 30% through effective service recovery, software upgrades, patches, and hardware maintenance.▪ Administered a Windows Server environment with 99% uptime, troubleshooting and restoring services within an average of 2 hours, ensuring minimal downtime.