Avinash Kumar Email & Phone Number

Singapore

- Responsible for handling the complete portfolio of Display media campaigns across pre and post sale in the APAC region. - Assisting two Sales Managers with pre-sales planning, data and research insights and inputs on media planning, post-sales leading on asset and creative management, campaign management, troubleshooting creatives or tags issues, Campaign Analysis/pacing, reporting and optimization ensuring full delivery with all KPI's met for Campaign success.- To be in constant touch with the internal team ( Sales, Planning, Ad operations etc) to ensure smooth running of campaign. - POC for the Client and Agencies to the internal teams addressing any feedbacks and proposals ensuring campaign parameters and KPI's are aligned with the campaign. - With more than 75% of the campaign's handled coming from Tourism boards and government agencies, confirming complete delivery and every KPI met for campaign success.- Reach out to the clients with Weekly/monthly reporting, suggesting any need for optimizations for exceeding KPI's and goals, and addressing scope for extension/up-weigh of campaigns.

Singapore

- Handle the complete portfolio for retail clients in APAC region for pre and post sale operations. - Work closely with clients to procure creative materials for launch and mid campaign changes requested by them, update the assets in the internal system ensuring timely start and troubleshooting if required.- Monitor the campaign delivery on a weekly/monthly basis in addition to optimizing the performance in accordance to the client’s KPIs, keep the client updated and provide suggestions to further enhance the campaign.- Provide varying levels of reporting on a biweekly/monthly basis to sales managers on active campaigns in preparation for QBR with the clients, also assembling post campaign report to obtain incremental revenue. - Develop and construct decks for sales managers in order for the sales team to prospect and analyze sales territory to develop new business opportunities.- Work closely with the product, engineering and the research team, in relation to escalations or highlighting any problem with the product in the live environment or internal system.- Identifying success points from multiple campaigns and incorporating them for future deals, brain storming new ideas to exceed clients KPI's and nurture the relationship.

Singapore

• Orchestrate and Create Sales Plans, Booking Strategies & Customer Journey within the client budget to ensure my team has everything in its arsenal not only for a successful business closure but keeping in mind that client KPI’s and ROI’s are met.• Execute New Media Campaigns within the desired KPI• Monitor & Enhance existing Media Campaigns to ensure we meet client expectations with a successful campaign delivery (CPA or CTR), to also ensure we maintain a good client churn and healthy relationship for a healthy recurring business. • Create campaign delivery reports and leverage on the data to ensure a high level of feedback and analysis are being considered to optimize future campaigns to generate more revenue.• Work on optimization so that the Ad operation team, ensure campaign activation begins/ resume as per promised SLA.• Specialized in research on queries related research data, presentation, ensuring any issues in internal cubes are answered or if needed escalate to the insight team to resolve the issue.• Support APAC Sales Managers on their admin task to assist their customers, while they are away on leaves, meetings and public holiday.

Singapore

• Achieve a high level of efficiency and accuracy to generate worldwide TripAdvisor data and sales reports; provide these key statistics as presentations to TripAdvisor sales team and sales planners, which helps to generate high sales numbers. • Identify Data search from different portals like tableau, internal cubes etc. thereafter prepare presentation through PowerPoints/ Excel to the sales team, which they use for detailed projects in the field.• Prepare campaign reports on daily, weekly, monthly basis, helping team to track on the campaign CTR, ROI, CPA etc. • Prepare bi weekly reports as and when the campaigns are completed, provide status on inventory, create manual reports, which merge clients and trip advisors numbers on selected campaigns. • Achieve a great level of customer satisfaction by providing accurate information; ensure there are not any invoicing or billing issues; follow standard SOP’s and escalations to the Billing/Finance department.• Provide timely feedback to Management and Support team; for example, to improve system or source upgrades and avoid errors to have accurate data which can be leveraged and passed to clients during sales presentation pitch. • Provide training/ support to new/junior employees ensuring they adhere to SOP’s. • Assistance given to one Sales Manager with planning and optimization of campaigns.

Singapore

• Help customers to solve all queries in terms of all products and services. (Mobile, Cable TV, Cable and Fibre Broadband, Content based services etc). Assisting customers to sign up and re contract with desired services. Also, inform and update them on promotions offers and give customer the best packages.• Retain customers through the company’s retention strategy.• Assist customers with billing and technical issues related to all products in process achieve high level of customer service experience and maintain personal and center’s customer experience score. • Prepare daily reports in regards to all stocks in the center and submit to the management• Assigned responsibility to train and mentor new employees and monitor the performance of team members to ensure efficiency in process operations.• Taking over escalations from other team members as first tier supervisor while handling disputes if customer request immediate resolution.• Officially commended for achieving the highest number of customer queries.• Effective distribution of new learning and updates to team during team huddles.

Mumbai Area, India

• Handling in-bound calls for dealers and Retailers from Australia, to assist and support them with any after sales services for the customer • Processing the handset upgrade and all new orders for the dealers/retailers• Updating dealers and Retailers on any new offers we could provide to the customer’s

Dubai, United Arab Emirates

• Solicit Complete Range of Mortgage Finance Products Portfolio.• Discuss mortgage package with clients and help them with the procedure to apply.• Develop Relationships with Dealers, Developers, Real Estates and brokers in Assigned Territories to Solicit Business.• Co –ordinate with in house Credit Team to ensure early approval.• Prepare reports on weekly and monthly basis with respect to submission, pre-approvals or approval cases and disbursements to the Asst. Sales Manager.• Conduct events and exhibitions to local and International Property (Emaar Property Exhibition, Dubai Properties, International Property Show Dubai, Gitex, Cityscape etc).

Dubai, United Arab Emirates

• Generated business for the bank in loans and credit cards section. • Following up with customers till the loans and cards are approved.• Co-ordinate with the in house team on the card or loans of the client to be disbursed.• Conduct Field Visits with the Officers for bulk deals ( Group Credit Cards, Lower ROI on loans, etc)• Acted as a Mediator between the sales and Credit team if there are any discrepancies in the cases logged to follow up.

Mumbai Area, India

• Provided voice based support for the SBC Yahoo Process, resolving internet connectivity with the help of wireless modem and troubleshoot any network related issue faced by the customer.• Escalating calls to second level support in the US if manual support is required or if there is any Network/fiber optic cable related issue, or directing customer to third party vendors in case of software/hardware issues.

Mumbai Area, India

• Provided voice based support for Microsoft broadband process, Configuring the wireless Router, network adapter & trouble shooting the same with the operating system. • Solving customer’s queries via phone and maintain a good average handling time and number of calls per day.