Avinash V R Email & Phone Number

Bengaluru, Ka, In

Specialized in service delivery, customer engagementIdentifying and Escalating unresolved issues in processTo Check the input data and type of request made Renewing expiring / expired policies and certificates as per the current terms. Issuing certificate of Insurance as per clients requests and deliver to the end user within the given time frame.Additionally was working according to client needs to ensure high level of client satisfaction and prepared RCA.Engaged into handling client calls to discuss the strategies and to ensure smooth operations within the process.Conducted comprehensive training sessions for new employees ensuring they are well-versed in company protocols and operational procedures to enhance their integration and performanceAnticipated obstacles and alert leads well in advance.Collaborated with cross-functional teams to successfully implement new processes and process changes, ensuring alignment with organizational goals and objectives.Worked on Designing and executing standardized procedures to optimize efficiency and ensure consistency across the process.

Maintaining and making necessary adjustments in the Records and in the Documents.Preparing the final Title Report of the clients and forwarding it to the next level.Validating and checking the reports provided by clients.Achieving the 100% Quality & Maintaining 100% Tat.. Provided Training &Quality check for the new users.Acquiring & implementing the process knowledge.

B.Com, Accounting

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