A R Email and Phone Number

Working directly with the COO and other Regional C-level leaders to identify and execute high-priority business and product initiatives that support the company's strategic goals and the 11 markets in the region. 1. Performance management: Drives business performance management of the COO's scope, including goal alignment process, evaluating performance, and driving interventions. Works with cross-functional teams across APAC on high-impact projects 2. Thought-partnering: Leads projects with C-Level Executives on designing solutions to complex business problems. Conducts research and analysis on key issues and provide recommendations to the COO and relevant regional directors 3. Special projects: Fully owns and drives special initiatives that have top-line / bottom-line impact across APAC. Manages and oversees strategic C-level projects from ideation to execution. Builds project plans with end-to-end ownership, from planning through execution4. Product Operations: Acts as the bridge between Business and Product - specifically on high impact product initiatives by ensuring that the business requirements are adequately documented and prioritized for development in accordance to the company's strategy

1. Project Management: Developed the vision, mission, goals, strategies, and tactics for the successful launch of projects in the region. Wrote project requirements documents and ensuring clear communication of those requirements to the business, design, usability, and development teams. Led detailed execution of special projects ensuring a high-quality bar, timely delivery, and an attention to detail. Worked closely with internal stakeholders to ensure that deliverables are sent to market in a timely and accurate manner.2. Competitor Benchmarking: Monitor, understand, and respond to competitive product performance, branding, messaging, and tactics3. Product Operations: Cross functional leader to help drive and prioritise the needs of the business with global and regional product and technology teams

1. Project Management: Project manger responsible for several bank-wide projects, involved in planning, organizing and timely completion according to planned scope, milestones and budget.2. Business Management: Relationship manager between the business and product teams (10 streams), ensuring that all stakeholders are aligned and compliant with timelines, budgets and solutions, and purposeful resolution of escalated issues via a change management process. 3. Regulatory Compliance: Fostered and maintained key relationships with Risk, Legal & Compliance stakeholders to define processes, track progress and report updates pertaining to the set up of Digital Bank in accordance to MAS’ In Principal Approval.4. Marketing: Led the organization of the marketing function, involved heavily in the launch preparation for the Digital Bank.

1. Strategy and Roadmap Management: Key data account manager working with Regional and Country Product, Digital, Operations and Technology teams to formulate strategic solutions and prioritize based on the business' near and long term goals. Responsible for defining scorecard metrics to be tracked, methodology for measurement and engagement with the Senior Leadership Team on progress alignment to the strategy.2. Analytics: Collaborates with Regional and Country analytics teams to identify areas of product and business improvement, perform analysis to form a fact base, problem statement and issue resolution plan. 3. Project Management and Design: Drives the implementation of cross-functional initiatives together with Technology teams, including gathering data-driven business requirements, impacts to scorecard metrics (financial & non-financial), due diligence and onboarding, implementation and post implementation support. Fosters and maintains key relationships with business stakeholders, and applies a sound level of judgment in identifying project risks, quality expectations and escalation.4. Business Management: Accountable for managing the Regional Data & Analytics' investment book, budgets and P&L. Ties in strategic projects, scorecard metrics and operational costs for internal and external business storytelling and visualization purposes.Accredited by the International Data Corporation (IDC) as a member of the Citi Client Obsession Academy, for contributions towards creating solutions to solve client pain points, and its corresponding increase in Net Promoter Score.

Global Consumer Bank Analyst Programme1. Secured Financial SolutionsProduct Management - Fire Insurance PortfolioStrategy and Business Development - Analog to Digital Business Transformation2. Cards & Personal Loans Product Management - Affluent Credit Cards: PremierMiles, Prestige & ULTIMAStrategy - International Sales GrowthBusiness Development - Usage Offers and Strategic Partnerships3. Data & AnalyticsBig Data Project Strategy & Execution - Mortgage, eFX, Cards Usage, Net New MoneyCampaign Tracking and Performance Reporting

Part of the Citi Associate Internship Program, a 12 week internship incorporating team projects, speaker series and networking events.Co-managed a bank-wide segment streamlining exercise involving more than 60,000 clientsCurated, executed and evaluated several key communication pieces for clientsGenerated service efficiency reports and onboarding analysesConducted competitor analysis to identify gaps in retention programs and advertising to redefine position in the competitive landscapeOrganised a bank-wide community service project for Citibank's Global Community Day outreach

Conducted competitor analysis to ensure product offerings remained competitive in the marketConducted in-depth market segmentation to provide insights in understanding customer needs and preferences in order to develop and conceptualize a renewed tourist SIM card

Managing and coordinating a team of 55 for the Inter-Varsity Games and the Singapore University Games 2015Organized a rugby exchange trip with the University of Hong Kong to allow the team to gain exposure to the sport outside of Singapore

I was a Teaching Assistant for Management Communication, a module that equips students with the skills to produce impactful business documents and deliver engaging messages in a variety of business contexts.

Airport Operations (Arrival Experience) intern during the 10-week CAG Talent Internship Programme (TIP)Self-initiated a project that examined the development of alternative ground transport options for passengers leaving the airport to enhance passenger experienceConducted a supply and demand analysis of the Airport Shuttle through several weeks of ground-checks, data collection and feasibility studies with a detailed proposal addressing areas of concern and targeted recommendations presented to CAG senior managementSpearheaded the organization of a networking session with CAG management Co-organized a Corporate Social Responsibility activity with CAG associates to conduct a company wide donation drive to help set up a “Life Shop” at NorthLight School that rewards students with the items donated