Support performance and overall effectiveness of team, as well as assess problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices.Provide feedback and present ideas to the stakeholders for improving or implementing processes and tools.Guide others on new concepts, techniques and standards that require planning, evaluation, and interpretation.Provide day-to-day-work leadership and mentorship to team and contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results.

HR Delivery Services (UK workforce) - Part of HR delivery services which include assisting managers and employees with the transactions of the employee's entire life cycle in the organisation like onboarding, promotions, global mobility, absences and terminations.

Responsible for end to end payroll processing. Have knowledge in assisting small business Canadian clients.

Surveillance and quality analysis of consumer banking accounts which includes customer statements and system generated manual letters for internal defects and any revenue leakage.

Assisting customers with their personal checking, savings and credit cards via chat.