Avin J. Email & Phone Number

Bengaluru, Ka, In

Kochi, Kl, In

Kochi, Kerala, India

• End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada policies• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate• End to end management of the CLIENT and PARTNER relationship, including all escalations• Accountable for the management of all contractual service components of contract scope, for both CLIENT and PARTNER.• Work in partnership with Account Management to ensure accurate and timely contract revisions• Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed.• Ensures an in-depth knowledge of the contract’s Terms and Conditions for both CLIENT and PARTNER agreements for all relevant parties internally• Accountable for operating cost targets, budgets, and forecast, Prepares new fiscal year forecast and monthly review of actuals.• Ensure service alignment, where contract allows, for the assigned Strada Clients between the Payroll PARTNERS and all applicable Strada teams during the implementation process• CR signoff during implementation• Recurring CR review and approval for items during implementation and business as usual.• Accountable for sign-off of smooth Go-Lives, 1 month of Hypercare and conditional go-live actions. Lead Hypercare calls to ensure actions are tracked and resolved• Liaise with internal stakeholders (AD, RSDM, Global SDM, SR, supporting functions) to ensure successful management of the client

Kochi, Kerala, India

• End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Alight policies• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate• End to end management of the CLIENT and PARTNER relationship, including all escalations• Accountable for the management of all contractual service components of contract scope, for both CLIENT and PARTNER.• Work in partnership with Account Management to ensure accurate and timely contract revisions• Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed.• Ensures an in-depth knowledge of the contract’s Terms and Conditions for both CLIENT and PARTNER agreements for all relevant parties internally• Accountable for operating cost targets, budgets, and forecast, Prepares new fiscal year forecast and monthly review of actuals.• Ensure service alignment, where contract allows, for the assigned Alight Clients between the Payroll PARTNERS and all applicable Alight teams during the implementation process• CR signoff during implementation• Recurring CR review and approval for items during implementation and business as usual.• Accountable for sign-off of smooth Go-Lives, 1 month of Hypercare and conditional go-live actions. Lead Hypercare calls to ensure actions are tracked and resolved• Liaise with internal stakeholders (AD, RSDM, Global SDM, SR, supporting functions) to ensure successful management of the client

Kochi, Kerala, India

Supports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issuesEffectively monitor and track all CLIENTS SLAs and PARTNERS KPI¨S using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-upUndertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a CLIENTS escalation ensuring that mitigating actions are implementedLiaise and collaborate with other departments as appropriate, including QA, Project Manger, Partner Contract Service Delivery Mangers, Account Director, IT CAM, receptionManage schedule adherence, team productivity, capacity and utilizationPerform performance review for their team in collaboration with the Operation Manager

Kochi, Kerala, India

Coordination of efforts across client, partners and multiple support functions within firm to achieve deliverables.Accurately finding problems, exceptions and engaging with clients and partners to resolve and suggest corrective procedures and methods with accurate and timely resolutions with zero security incidents.Expert in handling partners and stabilized accounts by improving the partner services.Help in building and following SOPs for internals processes. Involved in various stage of Account operations – go lives, project documentation, additional revenue generation and service delivery execution.

Chalakkudy, Kerala, India

Successfully deployed “G suite for Education” for Nirmala InstitutionsHandling additional responsibility of College promotions

Bangalore Urban, Karnataka, India

Responsible for 2 successful transition of employee database and achieved zero error in 3 months.Resourcing the right candidate through various resourcing methods and reduced the turnaround time to 3 weeks from 6 weeks.Used expertise in using database management systems like IBM-Mainframe, Oracle-PeopleSoft in simplifying operation time from 5 min to 2 min.