Avi Patel Email & Phone Number

Toronto, Ontario, Canada

● Install, configure, maintain, and monitor computer equipment, operating systems, applications andnetwork.● Provide first-line technical support to employees, addressing their IT needs in a timely and efficientmanner.● Handle the IT requirements for employee onboarding and offboarding.● Manage and invite users on Slack platform as well as troubleshooting technical difficulties.● Create users and roles using AD as well as hosting client computers with Windows Server.● Create, modify and apply GPOs as for daily operations and new implementations.● Manage CrowdStrike Falcon Administration tasks, including installing, implementing, maintainingand administering the Falcon platform.● Deploying and managing Falcon sensors, creating groups, configuring deployment and preventionpolicy settings● Diagnose and troubleshoot technical issues; research and identify solutions to restoreservice /resolve issues.● Manage and resolve IT tickets related to cloud applications, systems, and infrastructure, includingGoogle Suite, Microsoft 365, Slack, and Zoom.● Handle the IT requirements for employee onboarding and offboarding.● Maintain inventory of hardware and software assets.● Assist with IT projects as required.● Perform IMAC/RD processes for desktops and laptops; understand the importance ofeach process; dependencies and results.● Create users and roles using AD as well as hosting client computers with Domain Controller.● Manage and troubleshoot GPO, DHCP and DNS on Domain Controllers.● Determine security violations and inefficiencies by conducting periodic audits.● Manage APs, VPN tunnels and connections for remote users with their credentials.● Provide technical direction to co-workers on computer and network usage and offercomprehensive advice and instructions.● Maintain and update Contact Center and HQ Network Layout.● Ensure all issues are properly logged, monitored and completed in Zoho Desk.

Mississauga, Ontario, Canada

• Advanced level technical assistance and troubleshooting on core Networking products: Watchguard Firewall, Cisco Switches, Watchguard APs, Cisco Routers.• Maintaining and Troubleshooting IoT Devices of Lutron and Crestron connected to the network.• Installing and configuring client computer systems.• Collect and analyze customer's network information in form of packet logs, sniffer trace and system logs.• Working on routing and switching issues along with VPN tunnels connected to other Watchguard devices.• Technical responsibilities including configuring and troubleshooting Firewall High Availability, Interface aggregation (LAG), traffic logging, SD-WAN, IPSEC and SSLVPN, Web Application firewalls, Session stats, Performance stats, DNS, SNMP integration with monitoring tools, CPU and Memory resources• Meeting with clients to diagnose software, networking, or hardware issues.• Providing technical support on-site or via remote-access systems.• Repairing hardware malfunctions, software issues, and networking problems.• Maintaining good client relations.

Peterborough, Ontario, Canada

• Upgrading, installing and configuring new hardware and software to meet company objectives.• Monitoring network packets, system logs and server logs to prevent viruses and threats.• Implementing security protocols and procedures to prevent potential threats.• Creating user accounts and performing access control using VLAN.• Performing diagnostic tests and debugging procedures to optimize computer systems.• Documenting processes, as well as backing up and archiving data.• Developing data retrieval and recovery procedures.• Designing and implementing efficient end-user feedback and error reporting systems.• Supervising and mentoring IT department employees, as well as providing IT support.• Keeping up to date with advancements and best practices in IT administration.

Peterborough, Ontario, Canada

• Prepared reports, presentations and materials for Quality Assurance department.• Demonstrated teamwork and promoted trust and respect among associates by displaying positive attitude.• Maintained stock levels and merchandising standards to Company guidelines.• Fostered team environment built around product quality, efficient operations and strong work ethic.• Supervised all activities in produce department including product placement, rotation, signage and displays.• Performed weekly self-audits of produce department.• Labeled, stocked and inventoried department merchandise

Peterborough, Ontario, Canada

Provided exceptional customer service through various communication channels such as phone, email, chat, and social media.Troubleshoot technical issues related to software, hardware, and network connectivity.Assisted customers with their Apple devices, including setting up new devices, restoring backups, and configuring settings.Helped customers with their purchases, including making recommendations and processing refunds and returns.Provided customers with helpful tips on how to maximize the benefits of their Apple devices.

Ahmedabad, Gujarat, India

• Conducted meetings to demo service components to prospects and clients.• Developed and delivered technical sales presentations, proposals and advice.• Showed and created positive and professional working environment towards both customers and peers.• Developed and maintained channel partner relationships.• Provided superior customer service to clients and prospects both in-person and over phone.• Delivered world class customer service levels that exceeded customer expectations on regular basis.

Ahmedabad, Gujarat, India

Understand customer requirements and business objectivesProvide strategic advice on using technology to achieve goalsManage IT initiatives and collaborate with in-house technical staffDesign IT systems and networks ensuring the right architecture and functionalitySupport new technology implementationTrain users in new and existing IT systemsProvide assistance with technical issuesRevise existing systems and suggest improvementsProduce reports

Postgraduate Degree, Wireless Information Networking, 3.2

Bachelor Of Engineering - Be, Computer Engineering, 7.3 Cgpa