Avi Patel Email & Phone Number

Toronto, Ontario, Canada

• Install, configure, maintain, and monitor computer equipment, operating systems, applications andnetwork.
• Provide first-line technical support to employees, addressing their IT needs in a timely and efficientmanner.
• Handle the IT requirements for employee onboarding and offboarding.
• Manage and invite users on Slack platform as well as troubleshooting technical difficulties.
• Create users and roles using AD as well as hosting client computers with Windows Server.
• Create, modify and apply GPOs as for daily operations and new implementations.

Mississauga, Ontario, Canada

• Advanced level technical assistance and troubleshooting on core Networking products: Watchguard Firewall, Cisco Switches, Watchguard APs, Cisco Routers.
• Maintaining and Troubleshooting IoT Devices of Lutron and Crestron connected to the network.
• Installing and configuring client computer systems.
• Collect and analyze customer's network information in form of packet logs, sniffer trace and system logs.
• Working on routing and switching issues along with VPN tunnels connected to other Watchguard devices.
• Technical responsibilities including configuring and troubleshooting Firewall High Availability, Interface aggregation (LAG), traffic logging, SD-WAN, IPSEC and SSLVPN, Web Application firewalls, Session stats.

Peterborough, Ontario, Canada

• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Monitoring network packets, system logs and server logs to prevent viruses and threats.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control using VLAN.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.

Peterborough, Ontario, Canada

• Prepared reports, presentations and materials for Quality Assurance department.
• Demonstrated teamwork and promoted trust and respect among associates by displaying positive attitude.
• Maintained stock levels and merchandising standards to Company guidelines.
• Fostered team environment built around product quality, efficient operations and strong work ethic.
• Supervised all activities in produce department including product placement, rotation, signage and displays.
• Performed weekly self-audits of produce department.

Peterborough, Ontario, Canada

Provided exceptional customer service through various communication channels such as phone, email, chat, and social media.Troubleshoot technical issues related to software, hardware, and network connectivity.Assisted customers with their Apple devices, including setting up new devices, restoring backups, and configuring settings.Helped customers with their.

Ahmedabad, Gujarat, India

• Conducted meetings to demo service components to prospects and clients.
• Developed and delivered technical sales presentations, proposals and advice.
• Showed and created positive and professional working environment towards both customers and peers.
• Developed and maintained channel partner relationships.
• Provided superior customer service to clients and prospects both in-person and over phone.
• Delivered world class customer service levels that exceeded customer expectations on regular basis.

Ahmedabad, Gujarat, India

Understand customer requirements and business objectivesProvide strategic advice on using technology to achieve goalsManage IT initiatives and collaborate with in-house technical staffDesign IT systems and networks ensuring the right architecture and functionalitySupport new technology implementationTrain users in new and existing IT systemsProvide.

Postgraduate Degree, Wireless Information Networking, 3.2

Bachelor Of Engineering - Be, Computer Engineering, 7.3 Cgpa