Avi Patel Email and Phone Number

As a Software Support Engineer at OpenBet, I provide effective client support to more than 25 B2B sportsbook customers by troubleshooting critical application issues. I resolved over 300 complex feed system and sportsbook issues by analyzing logs, data, and code base developed in JAVA and TCL. Additionally, I conducted root cause analysis for recurring issues, leading to a 30% reduction in major incidents.

In my role as an Assistant System Engineer at Tata Consultancy Services, I was responsible for developing and maintaining REST APIs with Ruby on Rails for the One Changi App project. I managed e-courses, e-certificate generation, and notification APIs with unit test cases, ensuring a seamless user experience. By implementing agile methodology, we achieved superior product quality and increased customer satisfaction.

During my internship at TCS, I played a key role in digitizing the license registration process for Shops & Establishments in the eNAGAR project for the Government of Gujarat, India. I developed web pages and report generation modules using JAVA Spring MVC Framework, contributing to the efficiency and accuracy of the system. Additionally, I was selected to represent the company at a client location for a pilot project, showcasing my ability to work effectively in a team and communicate with clients.