Launched a ‘0-1’ shopping product “Fetch Shop” in 4 months to enable a new line of business for millions of MAUs to earn rewards while shopping online. Achieved ~17% conversion rate, beating industry average in 3 months. Fast followed with a Chrome and Safari browser extension launch to expand user journey and meet where shoppers shop. Launched a shopper loyalty product “Boost” rebranding an aged product to reflect new earning mechanics, fun UI and engaging shoppers to explore more. Re-architected and won a patent for delivering dynamic, personalized and non-deterministic lottie based animations post receipt submission delivering ‘fun at scale’ for the primary action on the platform. US Pat. No. 12,020,280 B1Leader of the “Point earning” collective, responsible for delivery of four full stack product/tech teams (30+ resources) working on core products, releasing weekly mobile releases on both iOS and Android platforms.

Whim Local aimed to create a digital experience of window shopping any downtown, mall or art & crafts festival! We want to empower community leaders to unify their commercial corridors into a digital downtown driving increased discovery, traffic & sales for local businesses! “A single Link to follow your Community”+ Techstars Start-up weekend (Whim judged #2 Winner)+ Stanford Product Management Pitch (A+ grade)+ Tech Futures Group+ YC Startup school+ ASU Venture Devils + Microsoft for StartupsStriving for PMF via making Whim Local available as a self-service community builder web app.

Head of Strategy & Operations for LinkedIn's Global Customer Operations (GCO) organization spanning 1,100+ employees. Delivered strategic advice & execution to Business leaders across all lines of business: Consumer, Enterprise, Product Operations and Technology on short/ mid/ and long term business planning. Grew the team 4x over a course of 1 year and in-midst of the pandemic.Defined strategy and implementation plan for Chat Bots, reduced internal reliance on 3rd party gig companies leading to increase CSAT, customer tiering structure across LoBs to provide a holistic support experience and implemented a True North MBR practice across business lines.

Lead multiple concurrent B2B Enterprise SaaS product implementations with a varied client roster spanning Start-ups to Fortune 100 companies. Be the subject matter expert on all aspects of the product – tech and methodology. Build and grow business relationships with a wide range of people – PMs to C-level execs. Design and deliver the technical solution in collaboration with the customer, internal stakeholders including Product, Engineering, Support, BI, Sales, Marketing and Legal. Train end users on the product. Lead recurring business reviews (WBRs, MBRs, etc.) to continuously unpack more value for the customer. Champion ‘voice of the customer’ with the Product / Engineering team to enhance and develop new features.

Head of Vendor Success Program (VSP) for Amazon Australia launch. Define, deliver and iterate on a plan to onboard thousands of US vendors at scale for an international launch (within a span of 6 months) providing key selection needed to enter the market. Defined and delivered new country launch Vendor terms, vendor tiering structure reflecting selection importance, vendor onboarding workflow working with 20+ international team members. Adjusted the plan to account for tech realities and feedback from the vendor community. Continuously pivoting to streamline the vendor onboarding reflecting the in-country selection. Weekly Exec presentation and working with Category heads, Country Manager, VP of International Expansion.

Leading an innovative team in Fulfillment by Amazon (FBA) building enterprise level solutions for large vertical fashion retailers making it easier to sell on Amazon. The product offers a suite of specialized services and accelerates selection from popular fashion brands on Amazon.com. Working closely with cross-functional local teams defining product features and roadmap for a global product launch. Responsible for developing business case, features, financials and requirements documents, prioritizing and driving execution across multiple teams working with varied stakeholders.Led key financial and reporting feature development & prioritization as part of a two-pizza Tech team on a mandate to launch a new product offering in a span of 9 months for large vertical fashion retailers and hold-out brands in Japan. Successfully launched and assisted in the transition of retailers & brands to the Marketplace platform. Delivered against 3 Senior leadership goals.Led growth of Amazon Baby Apparel business ($100MM P&L) across 100+ vendors. Launched the #1 Baby national brand including first private-label on Amazon interfacing with C-level executives pitching new business proposals and launch plans to utilize the Amazon platform to propel e-commerce growth. Grew a x-functional team of 6+ managers to utilize ‘working-backwards’ methodology and draft 1-pagers for senior leadership review.

Led a team of 5 program managers in building and maintaining financial systems to support the need of Amazon accounting and growth of WW marketplace business via launch & expansion of new products. Drafted requirements documents, tested, validated and actively managed multiple concurrent product launches with guardrails to ensure appropriate business support and controllership.Financial systems integration lead for the launch of Amazon India interfacing with 170+ teams globally. Successfully launched Amazon in India devising new solutions to unique compliance/governance requirements. Product Managed the development of Cash on Delivery (COD) financial system accounting, matching and reconciliation systems and led it to global adoption across other COD marketplaces.

Work closely with senior client management and lead client teams in order to define and implement information technology driven change. Participate in the analysis, design and implementation of integrated programs to review key business issues such as strategy definition and investment optimization. In addition, maintain client relations with regard to the current project and deliverables. Manage projects in terms of quality, budget, and schedule. Ensure the successful completion of key engagement efficiently and within budget.

Managed business and e-commerce operations: search engine marketing (SEO/SEM), content management, third party market place management, product data feeds, data sourcing, data mapping, data conversion & quality check, business process analysis & recommendation, procedure/process data flow diagrams (DFD) & documentation, end user training, IT System analysis, marketing, website, SQL database and network management; multi-tasking efforts saved company $150K annually

Served as an IT Consultant head in the client engagement teams, performed industry analysis to market a new ‘search mechanism’ technology; Efficiently researched content management system vendors using SWOT analysis; Delivered a thorough industry analysis report enabling the client to judge market potential for the new technology.

Intern with the Security and Audit group at EY, Phoenix, AZ