Avis Moore Email & Phone Number

Owings Mills, Maryland, United States

Urologist

United States

San Francisco Bay Area

Staffs telephone call center and answers inbound calls; works directly with members and providers to accurately and completely answer inquires that involve services and benefits with SCFHP programs. Responds to member and provider questions, concerns, problems and requests in a timely, respectful, professional and culturally competent manner. Educates.

Beaverton Oregon

In the inbound/outbound service center, I processed patient orders received via telephone fax or email. Which were assigned as separate work ques. I provided timely responses to patient and doctor inquires consistent with service/quality standards and established guidelines while advising them of pricing, availability, and shipping, I scheduled the.

Hillsboro, Oregon

As a team member I handled inbound calls from members in a high-volume call environment. I was responsible for scheduling, rescheduling, or cancelling dental appointments according to scripts and guidelines. I utilized provider scheduling protocols set forth by management and the dental care team. I updated demographic information and verified patient.

Beaverton, Oregon

. Via inbound and outbound calls, I serviced home owners whose loans were 30 or more days delinquent. I assisted with setting up payment plans that fit their budget to bring loans current.I also offered more long-term solutions such as assistance programs and loan modifications to avoid foreclosure. When borrowers did not qualify for assistance. I advised.

Tigard Oregon

I answered incoming calls from patients and providers, advising behavioral health benefits. Giving patient referrals to doctors in their plan. Going over copays and deductibles. I provided pre-authorizations if required by the benefit plan.I was required to immediately alert the care advocate team if a patient was at risk oh harming themselves or someone.

Beaverton Oregon

I worked in a busy inbound call center engaging over 50 calls per day. I sold telephone internet and tv packages and well as home monitoring services thru the Xfinity brand.I managed multiple computer screens using proprietary software to ensure optimum order processing verifying client information and equipment to be installed. I was responsible for new.

In this work from home position I answered over 50 client calls per day. Successfully selling new memberships to AARP as well as renewals and resolving any concerns. I advised members of their benefits and how to access them. My efforts resulted in 20 or more renewals daily.I quickly resolved disputes and handled customer complaints in a professional.

I handled 30 or more calls per day relating to billing, insurance, third party payments, adjustments, demographics and record maintenance for the city of Pasadena fire dept. ambulance services. I submitted claims to secondary insurers as required. Verifying ICD-10 codes were correct for processing. Posted payments to accounts and resolved balance.

Laurel

During this license period I was affiliated with the following agencies: Coldwell Banker, ReMax, Keller Williams and Exit Right Realty.I Represented and assisted clients with residential sales and purchases of Maryland real estate. Negotiated contracts to reflect the best interest of clients. Arranged and attended home inspections. I also worked with the.

Beltsville MD

I assisted customers in an inbound call center selling phone TV and internet packages. I managed customer credits price adjustments and billing disputes. I was accountable for meeting production goals set forth by management.