Avisha Seneviratne Email & Phone Number

Surrey, Bc, Ca

British Columbia, Canada

• Greeting guests and Check-in guests into their rooms according to their reservations and responding to guests’ requests. • Answering guest inquiries regarding hotel services and safety protocols and providing information about services available. • Accept Room reservations using OPERA PMS. • Upselling hotel promotions and facilities. • Performs cashier duties and points of sale (POS). • Perform Credit checks at the end of the day and prepare the due out Direct Bills for the day, of the guests for the management (Night Audit).

British Columbia, Canada

• Selling programs and forms at designated points of sale throughout the racecourse; performing related duties (including but not limited to accounting/reconciliation of assigned monies and inventory). • Deliver floats, skims, deposits and other assigned monies to the Money Room, Admissions offices, and points of sale. • Assist in the recording and tracking of coupon redemptions and information regarding marketing initiatives. • Proactively answer questions and provide information/assistance to patrons regarding horse racing and wagering. • Help keep the box-seating areas clean and orderly and attend to the needs and concerns of those who own and rent box-seating • On race days, assist in patio and box seat rentals/and escort guests to rented patio tables or box seats.

Colombo, Western Province, Sri Lanka

• Attending to customer inquiries (E-mail, telephone, in-person and fax).• Facilitating Air ticket reservations upon customer’s requests (using Amadeus GDS).• Providing high-quality customer service and arranging inbound and outbound tours.• Monitoring availability and Managing ticket inventory.• Maintaining accurate records of sales and transactions (cash handling).• Reporting and analysis of ticket sales and customer feedback.• Collaborating with other departments to ensure the ticketing operations are aligned with the company’s business objectives and strategies.

Colombo, Western Province, Sri Lanka

• Responsible for attending to customer inquiries.• Processing ticket orders, ensuring accuracy and completeness of theorder.• Resolving basic customer service issues.• Managing ticket inventory.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bsc, Bsc (Hons) Events, Tourism And Hospitality Management