Assistant Restaurant Manager - Al Thiqa Restaurants Company – Shrimpy BrandJan 2022 to present- Demonstrate strong leadership skills by overseeing daily restaurant operations, ensuring smooth service, and maintaining high standards of quality.- Implement effective strategies to optimize customer satisfaction and drive revenue growth, resulting in a 10% increase in sales within the first quarter.- Train and mentor a team of 20+ employees, fostering a positive work culture and enhancing overall productivity.- Collaborate with the executive team to develop and implement marketing campaigns and promotions, resulting in a 15% increase in customer footfall.Supervisor - Al Thiqa Restaurants Company – Shrimpy BrandJan 2020 to Dec 2021- Efficiently managed front-of-house operations, including seating arrangements, customer inquiries, and staff scheduling, ensuring seamless service delivery.- Implemented cost-saving measures, resulting in a 20% reduction in operational expenses while maintaining service quality and customer satisfaction.- Conducted regular training sessions for staff members, focusing on customer service skills and product knowledge, leading to a 15% improvement in customer feedback scores.- Collaborated with the management team to develop and implement standard operating procedures, resulting in improved operational efficiency and consistency.Crew Services - Al Thiqa Restaurants Company – Shrimpy BrandFeb 2017 to Dec 2019- Delivered exceptional customer service, ensuring a positive dining experience for guests.- Maintained cleanliness and hygiene standards, adhering to food safety regulations and ensuring a safe environment.- Demonstrated strong teamwork skills by effectively collaborating with colleagues to ensure smooth operations during peak hours.- Received multiple customer commendations for outstanding service and attention to detail.