- Overseeing daily business operations and teams.- Ensure the overall Onboarding & Delivery of 40+ clients along with quality of the unit's offerings to customers > 90%.- Process management - responsible for management and scale of overall operations.- Team Management and people management - Lead various operations and support teams and train them for best outcome, ensuring daily team scrum & tracker for better productivity.- Ensure the development of key… Show more - Overseeing daily business operations and teams.- Ensure the overall Onboarding & Delivery of 40+ clients along with quality of the unit's offerings to customers > 90%.- Process management - responsible for management and scale of overall operations.- Team Management and people management - Lead various operations and support teams and train them for best outcome, ensuring daily team scrum & tracker for better productivity.- Ensure the development of key performance goals for functions and direct reports.- Work cross-functionally with Customer Success, Product & other teams to ensure the quality of deliverables maintaining the overall TAT & SLA. Show less

- Setup the entire operations & escalation team, matrix & processes in order to maintain the relationship and enhancing the user's experience.- Managing a team of 8 People who were sole responsible for operations, founders' level & social media escalations. Helping the team in achieving their monthly KPI, KRA's & TAT.- Governance and adherence of Incident Reports (IR) and Root Cause Analysis (RCA) creation and delivery to customers within SLA.- Worked with drive and… Show more - Setup the entire operations & escalation team, matrix & processes in order to maintain the relationship and enhancing the user's experience.- Managing a team of 8 People who were sole responsible for operations, founders' level & social media escalations. Helping the team in achieving their monthly KPI, KRA's & TAT.- Governance and adherence of Incident Reports (IR) and Root Cause Analysis (RCA) creation and delivery to customers within SLA.- Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.- Interviewed and hired high-performing, dedicated staff members, adding team value. - Improved customer satisfaction and experience through considered coordination with colleagues, enhancing overall care and service. Also working with various CRM tools - Fresh- works, Spark TG, Ozontel.- Designed and implemented successful plans for improving business performance that increased operational efficiency significantly.- With Managerial responsibility, training the newbies about the work culture, product & process, thereby managed and trained clientele across Nation regarding the E-tech product of the company.- Handled complex problems and issues by understanding root causes and implementing solution's. Show less

- Designed and implemented successful plans for improving business performance that increased operational efficiency significantly. (CSAT Score more than >92%; NPS >4)- With Managerial responsibility, training the newbies about the work culture, product & process, thereby managed and trained clientele across Nation regarding the E-tech product of the company.- Handled complex concerns by understanding root causes & implementing solutions.

- Handled customer complaints and queries in relation to SAAS Product, enhancing the experience and assisting them for their smoothen growth.- Managed all the transactional invoicing and disputes raised by the students related to Razorpay payments.- Go-to-person for all domain integration & DLT registrations concerns within the team.

- Used outstanding interpersonal and relationship-building skills to engage and motivate throughout intensive training programmes. - Trained different states of clients regarding the Ed-tech product of the company.- Appreciated as the best intern during the project and got the PPO during the internship program.

- Working closely with the operations team using the software Amadeus and Galileo for the amendments in Domestic & International flights, enhancing the customer experience.-Working with the tools of CRM - Managing all your company's relationships and interactions with potential customer which also helps in managing the customer experience his