Avishek Bose

Avishek Bose Email and Phone Number

Project Manager, SAP SD, DMS, SFA, MDM @ Emami Ltd
calcutta, west bengal, india
Avishek Bose's Location
Kolkata, West Bengal, India, India
Avishek Bose's Contact Details

Avishek Bose personal email

About Avishek Bose

Avishek is a dedicated and results-driven Sales IT Senior Manager with 12.7 years of expertise in Enterprise Resource Planning (ERP) out of a total 18.01 years of professional experience. Avishek is an accomplished manager with a track record of success in the consumer products sector. He is also a certified SAP S/4 HANA consultant. competent in sales technology, DMS, SAP ERP, business processes, management, and sales force (SFA).At Emami Ltd., a well-known FMCG company, Avishek oversaw the SAP SD, DMS, SFA, Sales IT, and Master Data Management teams. In order to propel the business strategy, he is working with various forms of automation and analytics. Using RPA and BOT, he advanced the Service Delivery Model's maturity.Before joining in Emami, Avishek was the senior consultant and team lead of SAP SD team of iconic British High-End Fashion Brand Project in Capgemini, one of the Large and Focus Account of Capgemini Europe. He was accountable of a complex AFS solution.He is a strong believer of Technology reforms and exploring new technologies to improve Business operational efficiency.Prior to this role, Avishek was the SAP SD consultant in a large account of Capgemini GBS for North America region of iconic American High-End Fashion Brand Project. In this role, Avishek was responsible for Implementation of SAP SD module.Before that, Avishek was the SAP SD consultant in NIIT Technologies in a UK based large food and beverages account. In this role, Avishek was responsible for implementing SAP SD module.Avishek has total sixteen years of professional experience out of this more than ten years in SAP practice in SD module.Avishek is a B.Com Graduate.

Avishek Bose's Current Company Details
Emami Ltd

Emami Ltd

View
Project Manager, SAP SD, DMS, SFA, MDM
calcutta, west bengal, india
Website:
emamiltd.in
Employees:
3069
Avishek Bose Work Experience Details
  • Emami Ltd
    Project Manager, Sap Sd, Dms, Sfa, Mdm
    Emami Ltd Jun 2022 - Present
    Kolkata, West Bengal, India
  • Ibm
    Senior Advisory Consultant
    Ibm Feb 2022 - Jun 2022
    Kolkata, West Bengal, India
  • Emami Ltd
    It Manager
    Emami Ltd Aug 2016 - Feb 2022
    Kolkata Area, India
    Working as a SAP SD consultant...Managing projects for International Marketing division...
  • Capgemini
    Sap Sd Consultant
    Capgemini Jul 2012 - Aug 2016
    Kolkata Area, India
    Part of the SAP Green Field implementation team for Brooks Brothers.Currently working in Burberry Project (support team).
  • Niit Technologies
    Sd Consultant
    Niit Technologies Jul 2011 - Jun 2012
    SAP SD consultant
  • Niit Technologies
    Sap Sd Consultant
    Niit Technologies Jul 2011 - Jun 2012
    Roles and Responsibilities :Single handily done the baseline configuration according to the BPP.Presently doing the process flow testing for across module.Configure Sales & Distribution involving Sales Order Processing.Creation of Item Proposal.Configuration of Inquiry, Quotation, Sales Order, Billing.Worked with Item Category and Schedule Line Category.Worked on specialized sales order such as rush order and order to cash.Worked on incompletion procedure for sales order.Worked on Condition Technique, Access sequence and created Condition Tables for Pricing and Discounts.Availability check and transfer of Requirements.Defined Shipping Points, Shipping Conditions and Loading Groups. Configuration in Logistics Execution: Shipping (Delivery, Picking, Packing & Post Goods Issue).Define different kinds of outputs through output determination.Customized Account Determination, Account Groups, and Billing Plan types.Worked on conditions on Delivery Block and Billing Block.Worked with Sales Incompletion Log, Material Determination, Free Goods Determination
  • Virgin Mobile India
    Zonal Executive
    Virgin Mobile India Mar 2008 - Oct 2010
  • Virgin Mobile India
    Zonal Executive
    Virgin Mobile India Mar 2008 - May 2009
    Key Responsibilities AreasHandling prepaid & postpaid related complaints of entire eastern region & resolving them within the expected timeframe (SLA).Tracking all CAF related complaints and closing them within SLA.Coordinating between CAF Management Vendor and ASMs to resolve the CAF related issues.Setting up new CAF Management Vendor and undertaking pilot with 100% TAT achievement in all parameters.Coordinating with ASCs for customer complaints and escalations. Handling handset queries and educating customers on usage of VAS.Preparing daily reports related to Grace Management & figuring out the HNI base on a monthly basis. Out calling the customers for feedback and complaint resolution. Collection of post pays whenever received and maintain MIS. Handling 1st level retention activity.Handling Back Office Operations of the Prepaid & postpaid services, coordinating with Circles and Business regarding the complaints of customers and resolving them within the desired SLA.Understanding and analyzing customer requirements, thereby aligning the process to achieve SLA.Ensuring minimum turnaround time for resolving customer complaints and maintaining high customer satisfaction levels.Identifying causes for dissatisfaction among customers/ system problems & taking steps to overcome the same.Develop personal rapport with high end customers to provide end to end support.
  • Reliance Communications Ltd
    Customer Response Executive
    Reliance Communications Ltd Apr 2005 - Mar 2008
  • Organization    :  Reliance Communications Ltd
    Customer Response Executive
    Organization : Reliance Communications Ltd Apr 2005 - Mar 2008
    Assuring proper rollout of ALL processes relating to post-Sales life cycle Management & relationship build-out of all customers Responsible for Retention of CustomersResponsible for handling billing issues escalated from FRONT END teamResolving ONNET PACK & DATA related issues.Responsible for preparing daily MISWorked as a coordinator between Billing Back office, Central Billing Unit and Town office to resolve the Field Issues.Responsible for preparing TERMINATION REPORT and analyzing the root cause of customer dissatisfactionMonitoring & audit of payment update and giving necessary feedbackGenerating insights on customer usage & behaviorHandling customer queries regarding any SERVICE RELATED ISSUES.

Avishek Bose Skills

Sap R/3 Sd Sap Erp Sap Management Sap Implementation Sap Sd Erp Team Management Requirements Analysis Business Process Crm Sap Netweaver Management Information Systems Business Analysis Consulting Integration Enterprise Resource Planning Sap Products Abap Customer Relationship Management

Avishek Bose Education Details

  • Calcutta University
    Calcutta University
    B.Com

Frequently Asked Questions about Avishek Bose

What company does Avishek Bose work for?

Avishek Bose works for Emami Ltd

What is Avishek Bose's role at the current company?

Avishek Bose's current role is Project Manager, SAP SD, DMS, SFA, MDM.

What is Avishek Bose's email address?

Avishek Bose's email address is av****@****ini.com

What schools did Avishek Bose attend?

Avishek Bose attended Calcutta University.

What skills is Avishek Bose known for?

Avishek Bose has skills like Sap R/3, Sd, Sap Erp, Sap, Management, Sap Implementation, Sap Sd, Erp, Team Management, Requirements Analysis, Business Process, Crm.

Who are Avishek Bose's colleagues?

Avishek Bose's colleagues are Kiran Kumar, Kanchan Paine, Debjyoti Kar, Tilak Deka, Kausar Ali, Mukul Datta, Reeshbh Tiwari.

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